Contact us
Step by step guides to manage your HL account
Our Help and Support Centre has the answers to the most common queries and can also help you in managing your account online or via our app
Helpdesk extended opening hours
The tax year ends on 5 April - don't let your tax-efficient allowances go to waste. Our Bristol-based Helpdesk will be open for longer, here to help when you need us most:
- Monday 1 April (bank holiday): 09:30 to 15:30
- Tuesday 2 April: 08:00 to 20:00
- Wednesday 3 April: 08:00 to 20:00
- Thursday 4 April: 08:00 to 20:00
- Friday 5 April: 08:00 to 00:00
- Saturday 6 April: 09:30 to 15:30
Telephone numbers
To ensure you get through to the right team, please select an option below and we'll show you some contact options.
Supporting our colleagues
We’re committed to ensuring everyone at HL is provided with a safe and respectful working environment. Our colleagues are here to help clients achieve their saving and investing goals, and to ensure they can do this to the best of their ability, we do not tolerate rude, derogatory, offensive, discriminatory, or disrespectful behaviour. We reserve the right to terminate contact and withdraw services where our colleagues aren’t treated with respect.