Coronavirus - we're here to help
From how to access your account online, scam awareness, your wellbeing and our community we're here to help.

Skip to main content
  • rainbow over text: 'thank you NHS'
  • Register
  • Help
  • Contact us
  • Log out of your HL account

Having a parcel delivered 'the highlight of the day' in lockdown

Parcel deliveries were up by 31 per cent between March 30 and May 3, it said, as the nation has increasingly turned to online deliveries with shops closed.

Article originally published by The Telegraph. Hargreaves Lansdown is not responsible for its content or accuracy and may not share the author's views. News and research are not personal recommendations to deal. All investments can fall in value so you could get back less than you invest.

The Royal Mail said that parcel deliveries have increased by 31 per cent

Having a parcel delivered is the highlight of the day during lockdown, research by the Royal Mail has revealed.

Parcel deliveries were up by 31 per cent between March 30 and May 3, it said, as the nation has increasingly turned to online deliveries with shops closed.

Only essential retailers have been allowed to open since the lockdown was announced on March 23, with others having to rely more and more on home deliveries to serve their customers.

The survey carried out by the Royal Mail found that 45 per cent of people have been receiving more parcels since the lockdown began with 53 per cent saying that receiving parcels has become more important to them.

Just over a third of people said that receiving a parcel had become the highlight of their day.

Shane O’Riordan, from Royal Mail, said: “Keeping the nation connected in these unprecedented times is of vital importance to us.

“It is perhaps unsurprising that for many customers, receiving an item that they have ordered online from our postmen and postwomen can really brighten up their day in such challenging times.”

There is also evidence that the shift online is set to continue post-lockdown as four in five respondents said they intend to keep ordering items for delivery at the same level after restrictions are lifted.

Around a quarter of people said they would spend even more online once the lockdown is ended.

The increase in ordering online is also not just reflected by younger respondents. While those aged 18 to 34 were the most likely to have increased their online shopping, more than four in 10 over-55s had done the same.

The pandemic has been tough for retailers, as their shops have been closed. While some have successfully managed to adapt to making the bulk of their sales via online delivery, others have struggled.

Last month, Andrew Goodacre, the chief executive of the British Independent Retailers Association warned MPs that one in five high street shops could close permanently as a result of the pandemic.

Some retailers, including Oasis and Debenhams, have already fallen into administration in recent months with analysts saying that more could follow.

Mr Goodacre also warned that for some retailers social distancing and the possibility for lower than usual footfall will mean it could cost some businesses more to open than to remain closed.

Meanwhile, earlier this month consumer complaints service Resolver reported that complaints about online deliveries quadrupled from mid-March to mid-April when compared to the previous month.

Many consumers have said that coronavirus has made it hard to claim a refund because retailers’ phone lines are very busy or they are pushed towards online chatbots, the organisation said.


This article was written by Consumer affairs editor and Sam Meadows from The Telegraph and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to legal@newscred.com.

Article originally published by The Telegraph. Hargreaves Lansdown is not responsible for its content or accuracy and may not share the author's views. News and research are not personal recommendations to deal. All investments can fall in value so you could get back less than you invest.

Free news email alerts

  • Daily and weekly news
  • Major Publishers
Register