Chris Hill 9 February 2017
When I first opened an account with Hargreaves Lansdown back in 2011, I was one of 380,000 clients. At that time I certainly didn’t expect to be writing to approaching 900,000 clients as the incoming Chief Executive six years later!
Since that first account a lot has changed for retail investors; we’ve seen the revolution that is pensions freedoms and therefore a fundamental shift in how people plan for retirement, the lowest interest rates in history, and mobile investing apps coming of age – 97.8% of all deals are now completed online and mobile phones have become many investors’ preferred way of checking up on their portfolio.
Despite all that, the excellent service that first drew me to Hargreaves Lansdown as a client has remained at the heart of what the business does. HL continues to receive regular awards for the quality of service it offers clients.
As the UK’s number one choice for savings and investments, Hargreaves Lansdown has championed the interests of private investors, continued to negotiate on behalf of investors to reduce the fees they pay on their investments, and challenged the government on issues such as the exclusion of individual investors from the Lloyds Bank sale.
Since joining as Chief Financial Officer a little over a year ago I’ve had the chance to admire the dedication of our people first hand, always aiming to go that extra mile for clients. Delivering excellent service is in our DNA, a culture and way of being that we will continue with gusto.
We’re determined not to rest on our laurels though. As well as continuing to deliver the service clients expect we want to make sure that people who invest through HL have access to the best and most innovative service possible.
The new HL app offers clients live stock market prices wherever they are, while the recent launch of the HL Select Funds means we’re offering clients more detail on what their money is doing than ever before. We’re also busy at work on delivering the Lifetime ISA, allowing another group of investors to take advantage of the new opportunity to save for their future, whether that’s buying a house or retiring.
We’re always looking to improve our service and client feedback plays a really important role in shaping that. As ever, we’d be delighted to hear from you, so please continue to get in touch.
Thank you for your ongoing support.