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Transferring a pension has never been easier

Meet the team behind your transfer queries – our pension helpdesk transfer champions, here to help you 6 days a week.

Important notes

This article isn’t personal advice. If you’re not sure whether an investment is right for you please seek advice. If you choose to invest the value of your investment will rise and fall, so you could get back less than you put in.

Our Pensions helpdesk are here to help 6 days a week. And they’re like no other.

The team currently consists of 47 consultants. They help a wide range of people, from first time investors to Chartered Accountants.

We don’t have any automated menus and you won’t be waiting for hours to get through to someone. Our helpdesk, including the Investment helpdesk, has taken 1,577,298 calls so far this year. But don’t fret – they’ll take an average of 16 seconds to pick up the phone to you.

So if you’re thinking about transferring to the HL SIPP, we’re ready to help.

We spoke to some of your Pension helpdesk team about how they’ve helped with queries, and their top tips for transferring.

From left to right: Rose-Marie Cronin, Jonathan Hybs, Madeleine Porter, Alex Mainwaring, Jess Jones.

What do people phone in about the most?

“Usually clients want an update on the progress of their transfer. Sometimes it can be hard to give an update, because it often depends on the provider you’re transferring from. We’ll chase on your behalf if needed, though.” - Rose

Alex says “Sometimes we have people chasing an in specie transfer (bringing over their investments rather than selling them first). It’s important to note we can’t receive the funds until they have been re-registered with us, which can take some time. Let us know if you want to know more on how this works, and we’ll talk you through it.”

Top tips for transferring

Alex says, “Some people who call are often not aware that they can transfer their pension online. If you’re able to, it’s in your best interest as it involves less paperwork and it’s much faster than doing it by post.”

Jess adds “Some transfer processes are different to others. We can give the client the typical steps of both online and paper based transfers, so let us know if you want more information.”

What do our clients like about transferring to HL?

“A lot of our clients like that we chase their transfers with other providers on their behalf. This means they can relax, as we do the hard work for them.” – Rose

Alex adds, “I think that people appreciate the fact we have a specific team to call back to help them with any forms if they’re not sure. Everyone likes to know there’s an actual person they can go to if they need help, rather than having to struggle with it alone.”


So if you need help with your transfer or just want to speak to a friendly person, don’t hesitate to give our team a call on 0117 980 9926. There’s no “press one for this, press two for that”, you’ll speak to an expert in 16 seconds.

Before transferring please check if you will lose valuable benefits or incur excessive exit fees.

More on transferring

Cashback Transfer a pension to HL

Transfer a pension worth £5,000 or more to HL and we’ll give you between £50 - £500. The money is a thank you from us, it won’t come out of your account or investments.

The more you transfer, the more you receive. Terms apply.

To automatically qualify you must apply by 3 September 2019. Need more time to decide? Let us know and we'll give you up to an extra six months.

You’ll receive your cashback after the offer closes and all transfers have completed. The money will be paid into your HL loyalty bonus account. To keep the cashback, all we ask is that you keep your account with us for a year.

You transfer We pay you
£5,000 - £24,999 £50
£25,000 - £49,999 £75
£50,000 - £99,999 £100
£100,000 - £149,999 £250
£150,000 or more £500

Terms of the cashback offer – Summer 2019 – SIPP transfers only

  1. You’ll receive a cash amount between £50 and £500, depending on the amount you transfer, when you transfer to us at least £5,000 worth of an existing pension into our HL SIPP from another provider, subject to these terms and conditions. Please be aware the following exclusions apply to this offer: (1) the lodgement of certificated shares will not qualify for the offer; (2) new money cash subscriptions into any HL account will not qualify for the offer; (3) if the HL SIPP is your current workplace pension and you transfer previous pensions provided by your current employer, then the offer isn’t available for these transfers; (4) defined benefit/final salary pension transfers don’t qualify for the offer.
  2. The offer doesn’t apply to investments already held in the HL service, or to switches or transfers between or within existing HL accounts or to income and interest received on any assets held in those accounts.
  3. The offer is funded by Hargreaves Lansdown’s money. Don’t worry, the cash is not coming from your pension or investments. We intend to make the offer available until 3 September 2019. However, we reserve the right to remove or suspend this offer if necessary, including for legal or regulatory reasons or otherwise, by posting a notice on our website. If the offer closes early, all qualifying applications received up until this time will still be accepted.
  4. The offer will only apply to cashback transfer forms coded SCCB1, RTCB1 SCCB2, SCCB3, SCCB4, AWSCB, APSCB, AWST5, APST5, APST5, AWSC3, IT2CB, OTMQA, OTK, OTP, OTD received by us between 7June 2019 and 3 September 2019. The application code should be found in the top right of a form. If transferring a pension for drawdown, you must include a note requesting cashback with your application to qualify. As long as we receive your transfer form within the offer period, even if the transfer itself isn’t completed until after the offer closes, you‘ll still qualify. If you need more time to decide whether you want to transfer to us, please let us know and we’ll extend this deadline for you by up to six months. To request more time simply call our Helpdesk on 0117 980 9926 or email transferoffer@hl.co.uk with your full name and address.
  5. The cashback payment will be paid into your Loyalty Bonus Account after the offer has closed and within 1 month of completing your transfer, which will be determined by us. The Loyalty Bonus Account is separate from the HL ISA, Fund and Share Account, and SIPP. The cash can be kept in the Loyalty Bonus Account for fee collection, withdrawn or moved into whichever HL account you choose. If moved into an ISA or SIPP, it’ll count towards your annual allowance.
  6. The value of your cashback will be based on the total value of transfers you make within the offer period into an HL SIPP, not the value of each transfer. The values will be determined on the day we receive the proceeds for each. It isn’t possible to combine the value of transfers into accounts with different client numbers for the purpose of this offer. The maximum amount of cashback you can receive under this offer is £500.
  7. We ask you keep your HL SIPP for one year. Please feel free to switch between investments and in or out of cash within your account, but if you decide to transfer away or close your account within 12 months of the date your transfer completes, then we reserve the right to reclaim the cashback paid. If cash is to be reclaimed then you’ll be notified and the cash will be taken within 7 days of the account closure or transfer.
  8. We also reserve the right to determine how the cash offer is calculated. Therefore, if you’re unsure how your transfers will be treated under the terms of this offer, please contact us before you return your transfer form. By submitting a qualifying application, you agree to be bound by the terms of this offer. The terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
  9. The offer can’t be used in conjunction with any other transfer offer.

Important notes

This article isn’t personal advice. If you’re not sure whether an investment is right for you please seek advice. If you choose to invest the value of your investment will rise and fall, so you could get back less than you put in.

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