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How to verify your identity online using HooYu

If we've asked you to verify your identity, here's how you can upload your documents online using our third-party partner, HooYu.

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Before you start

On certain occasions, for example, when you open an account with us, we may need to verify your identity. As an alternative to sending us documents in the post, we use a third-party partner called HooYu, which allows you to upload photos of your identity documents online.

You’ll receive a message (either a text or an email from noreply@hooyu.com) asking you to use the HooYu ID confirmation service. This link will expire after seven days. If your link expires and you need a new one, let us know.

We do not require translations for documents using the Latin alphabet (for example a,b,c,d,e...). If your documents are in a non-Latin language (e.g. Mandarin, Arabic, Thai) the document will need to be translated. If you're not sure whether a document needs translating, contact us with details of the document type and the language used, and we can let you know.

How to verify your identity online

  1. Once you receive your message asking you to use the HooYu ID confirmation service, select the ‘Get started’ button to start the verification process.
  2. Enter your details using the form, and select 'Submit'.
  3. Read, and agree to the terms and conditions, and select 'Next'.
  4. Check you have the documents you need, and select 'Start'.
  5. Read the Hooyu privacy terms, and select 'Agree and continue'.
  6. Upload the requested documents. If you have been asked to provide a 'Selfie', make sure the photo is clear, and in focus.
  7. If you'd like us to let you know when your documents have been reviewed, select 'Notify me'.

What happens next

Once you have uploaded your documents, they can take up to 72 hours to process. You’ll receive a confirmation from HooYu once this process is complete.

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