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• How do I add money?

  If you are an existing client

  The quickest and easiest way to add money to your account is online with a debit card. In order to add money:

  • Log in, and your account (e.g. Stocks and Shares ISA) will be listed on the first page you come to.
  • Click the 'Top up' button next to the account you wish to add money to. This button is in the 'Actions' column.
  • Enter your card details and click 'Make payment'.

  Please note: If you are adding money to an ISA for the first time in this tax year, the payment will be referred to as an ‘opening subscription’. This money will, however, be added to your existing ISA.

  • Top up your HL Stocks and Shares ISA
  • Top up your HL Fund and Share Account
  • Top up your HL SIPP

  Alternatively, you can add money over the telephone with a debit card, or use an application form and cheque.

  If you are not yet a client

  If you are not yet a client you can open an account and add money with your debit card as part of the application process. You can then top up your account quickly and easily at any time (subject to allowances and eligibility) by using the 'Top up' or 'Add money' buttons within your online account.

  • Find out more about our service and our charges
• How do I reset my password?

  If you’ve locked your login details, you can reset them online. We’ll ask you to confirm your username and date of birth. You’ll then have the option to reset your Online Password, Secure Number or both.

• How do I buy shares?

  You can buy and sell shares online, over the telephone or by post.

  Online: If you're registered for online access, simply log in to your account and select the 'Deal' button. If you're not already registered, you can register for online access.

  Telephone: Provided you have a Master Password, you can call our stockbrokers on 0117 980 9800.

  Post: Download a dealing form and return it to: Hargreaves Lansdown, One College Square South, Anchor Road, Bristol, BS1 5HL.

  Please ensure you are aware of the charges before you place a deal.

• How do I sell shares?

  You can buy and sell shares online, over the telephone or by post.

  Online: If you're registered for online access, simply log in to your account and select the 'Deal' button. If you're not already registered, you can register for online access.

  Telephone: Provided you have a Master Password, you can call our stockbrokers on 0117 980 9800.

  Post: Download a dealing form and return it to: Hargreaves Lansdown, One College Square South, Anchor Road, Bristol, BS1 5HL.

  Please ensure you are aware of the charges before you place a deal.

• How do I buy funds?

  Once you have opened an account, it is straightforward and secure to place a deal. Please ensure you have read the fund's Key Features and Key Investor Information Document first which is available from the individual fund factsheets on the website.

  1. Log in or call our experienced dealers

  Log in to your secure online account or call our experienced dealers on 0117 980 9800.

  2. Select the account in which you wish to deal

  Select either the Fund and Share Account, Stocks and Shares ISA or SIPP.

  3. Choose your investment and deal value

  Find your fund online and enter the value you're looking to invest. Alternatively, provide your dealer with these details by telephone. When dealing online, you will also need to enter your trading password.

  4. Confirm the deal

  The details of the deal will be provided for you to check. Confirm you're happy with the fund name and value to be invested and the deal is done. We will send you a contract note either by post or you can download it online - whichever you prefer.

View all Help & support

If these don’t answer your query and you would like to speak with one of our Helpdesks we will endeavour to answer your call as quickly as possible.