Our helpdesk is currently very busy, and it's taking longer than usual to answer your calls and respond to your emails.
We're working hard to return our service to normal and apologise for any inconvenience caused in the meantime. If you have any questions about how changes announced in the Spring Budget could impact you read our budget update here.
Step by step guides to manage your HL account
Our Help and Support Centre has the answers to the most common queries and can also help you in managing your account online or via our app
To ensure you get through to the right team, please select an option below and we'll show you some contact options.
Supporting our colleagues
We’re committed to ensuring everyone at HL is provided with a safe and respectful working environment. Our colleagues are here to help clients achieve their saving and investing goals, and to ensure they can do this to the best of their ability, we do not tolerate rude, derogatory, offensive, discriminatory, or disrespectful behaviour. We reserve the right to terminate contact and withdraw services where our colleagues aren’t treated with respect.