Contact us
Frequently asked questions
The quickest and easiest way to manage your account is online. Here’s a list of our Helpdesk’s most commonly asked questions:
Due to social distancing measures we have less staff in the office and a small number of services have been impacted as a result. You can find updates on these services here.
Telephone numbers
To ensure you get through to the right team, please select an option below and we'll show you some contact options.
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If you’d like to open or top up an account:
0117 980 9950
To open or top up your SIPP:
0117 980 9897
Frequently asked questions
What should I do if my card payment was unsuccessful?
Why is my account showing a negative cash balance after adding money?
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
For assistance setting up, or resetting your log in details:
0117 980 9984
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
To withdraw money to your nominated bank account:
0117 980 9950
To discuss taking money from your HL SIPP:
0117 980 9926
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you’d like to talk to us about the HL ISA or Fund and Share Account, general investment queries or about transferring to us:
0117 900 9000
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you’d like to talk to us about the HL SIPP or Drawdown account:
0117 980 9926
If you’d like to talk to us about Annuities:
0117 980 9940
Frequently asked questions
How do I withdraw money from my HL SIPP?
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you’re transferring an ISA or a General Investment Account:
0117 906 7816
For any queries relating to transferring a Pension:
0117 980 9926
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
To place a share deal:
0117 980 9800
Frequently asked questions
Opening hours
Monday - Friday: 8am - 9pm
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To place a fund deal in your account:
0117 980 9807
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
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For questions about our cash savings service:
0117 980 9995
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
For all other queries:
0117 900 9000
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm