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Contact us

To ensure the safety of our staff and our clients, we are following government guidelines surrounding Covid-19. This means we have fewer staff available and it might take longer to answer your call. We’re very sorry for any inconvenience this may cause.

What you can do:

  • Download the HL app or manage your account online
  • If you have a question or need help, please check our FAQs
  • Email us or send us a secure message, and we’ll get back to you as soon as possible.

Thank you for your understanding and support.

Tell us what you want to talk about and we'll show you some contact options.

Frequently asked questions


  • How do I add money?
  • How do I reset my password?
  • How do I buy shares?
  • How do I sell shares?
  • How do I buy funds?

View all Help & support

If these don’t answer your query and you would like to speak with one of our Helpdesks we will endeavour to answer your call as quickly as possible.

Account applications & top ups


0117 980 9950

0117 980 9950

- Open an account online | Top up an account online

To open or top up any HL account by telephone using your debit card.

Opening hours

Monday - Friday: 8am - 5pm

Account withdrawals


0117 900 9000

0117 900 9000

To withdraw cash to your nominated bank account or for assitance with setting up a nominated bank account.

Opening hours

Monday - Friday: 8am - 5pm

Account administration


0117 980 9950

0117 980 9950

- Send us a message

For queries or changes to your account or personal details.

Opening hours

Monday - Friday: 8am - 5pm

Online support


0117 980 9953

0117 980 9953

- Send us a message

For queries about our website and your online account.

Opening hours

Monday - Friday: 8am - 5pm

Dealing


0117 980 9800

0117 980 9800

To buy and sell shares or funds within the HL ISA, SIPP or Fund and Share Account.

Opening hours

Monday - Friday: 8am - 9pm

Investment Helpdesk


0117 900 9000

0117 900 9000

- Send us a message

For queries about the HL ISA or Fund and Share Account, information on funds, shares, investment trusts, bonds, VCTs.

Opening hours

Monday - Friday: 8am - 5pm

Pensions Helpdesk


0117 980 9926

0117 980 9926

- Send us a message

For queries about the HL SIPP and all other pensions queries.

Opening hours

Monday - Friday: 8am - 5pm

Annuities & drawdown


0117 980 9940

0117 980 9940

- Send us a message

For annuity quotes, drawdown illustrations and help with retirement options.

Opening hours

Monday - Friday: 8am - 5pm

Workplace pensions


0117 314 1796

0117 314 1796

- Send us a message

For queries relating to your Group SIPP, or for new applications.

Opening hours

Monday - Friday: 8am - 5pm

Financial planning and advice


0117 317 1690

0117 317 1690

- Request call back

For queries about our financial advice and portfolio management services.

Opening hours

Monday - Friday: 8.30am - 5pm

Currency service


0117 311 3257

0117 311 3257

- Send us a message

To convert currencies and make international payments.

Opening hours

Monday - Friday: 8am - 5pm

Active Savings Helpdesk


0117 980 9995

0117 980 9995

- Send us a message

For queries about our new Active Savings service.

Opening hours

Monday - Friday: 8am - 5pm

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