Contact us
Frequently asked questions
The quickest and easiest way to manage your account is online. Here’s a list of our Helpdesk’s most commonly asked questions:
Telephone numbers
To ensure you get through to the right team, please select an option below and we'll show you some contact options.
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If you’d like to open or top up an account:
0117 980 9950
To open or top up your SIPP:
0117 980 9897
Frequently asked questions
What should I do if my card payment was unsuccessful?
Why is my account showing a negative cash balance after adding money?
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
For assistance setting up, or resetting your log in details:
0117 980 9984
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
To discuss withdrawals and bank account details for your ISA, Fund and Share Account or LISA:
0117 314 6219
To discuss taking money from your HL SIPP:
0117 980 9926
Frequently asked questions
How do I set up a nominated bank account?
How do I use my Lifetime ISA to purchase my first home?
How do I withdraw money from a Lifetime ISA if I'm not buying a house?
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you’d like to talk to us about the HL ISA, Fund and Share Account, or general investment queries:
0117 900 9000
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you’d like to talk to us about the HL SIPP or Drawdown account:
0117 980 9926
If you’d like to talk to us about Annuities:
0117 980 9940
Frequently asked questions
How do I withdraw money from my HL SIPP?
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you’re transferring an ISA or a General Investment Account:
0117 906 7816
For any queries relating to transferring a Pension:
0117 980 9926
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
To place a share deal:
0117 980 9800
Frequently asked questions
Opening hours
Monday - Friday: 8am - 9pm
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To place a fund deal in your account:
0117 980 9807
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
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For questions about our cash savings service:
0117 980 9995
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm -
If you need to talk to us about a bereavement enquiry:
0117 906 7806
For more information please visit our Bereavement page
Opening hours
Monday - Friday: 8am - 5pm
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For all other queries:
0117 900 9000
Frequently asked questions
Opening hours
Monday - Friday: 8am - 5pm
Saturday: 9.30am - 12.30pm