We’re experiencing exceptionally high call volumes and it’s taking us longer than usual to answer the phone. If you have a question or need help, please check our FAQs below, or alternatively send us a secure message.
To ensure the safety of our staff and our clients, we are following government guidelines surrounding Covid-19. This means we have fewer staff available and it might take longer to answer your call. We’re very sorry for any inconvenience this may cause.
What you can do:
- Download the HL app or manage your account online
- If you have a question or need help, please check our FAQs
- Email us or send us a secure message, and we’ll get back to you as soon as possible.
Thank you for your understanding and support.
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