Accessibility at HL
Our accessibility commitment
We aim to make our products and services accessible. We follow guidelines laid down by the Web Accessibility Initiative (WAI). Our aim is to conform to Level AA against Web Content Accessibility Guidelines 2.1 (WCAG) standards.
We involve clients with accessibility needs in the development of our products and services, and are always looking for ways to improve what we offer.
If you would be interested in sharing your lived experience to help us improve our services, we are looking for participants for our Accessibility Research Panel. You will be paid for any interviews and testing sessions.
Please email us at the address above or call us if you have any feedback or questions.
We have integrated the following accessibility factors into our site:
- Simple descriptive text to clearly define hyperlinks
- Alternative descriptions for images and for links where appropriate
- Strong contrast colour palettes to make it easier for visually impaired users, and for those using low-colour display devices
- Minimal use of Flash or frames to avoid interference with screen readers
We test our site across all the browsers we support.
Customise your experience
There are several features you can turn on or off to improve your experience across the site.
Turning off the drop-down navigation menus (mega menus)
Mega menu preference
Change text size
We've optimised our site for a 1024 x 768 screen resolution. If you are using a higher resolution screen, most browsers allow you to zoom in or out to increase the font size, size of images etc.
It differs from browser to browser, but most work like this:
PC: hold down the Control (CTRL) key and press '+' or '-' on your keyboard. If you have a mouse wheel, you can also hold the 'Ctrl' on your keyboard and roll the wheel forwards or backwards to zoom in and out.
Mac: hold down the Command (CMD) key and press '+' or '-'
Change news article font size
Reading long news articles with a small font size can sometimes be difficult.
We have added an option to change the text size in our News section articles. It does not affect the font size of the rest of the site and resets when you leave that page.
You can find it in the top left corner of any news article you open.
Other ways to customise your experience
We use colours both to help structure and segment the page content, and to make the site look more attractive. However, colours and graphics can affect the enjoyment of the site for some people.
You can change the graphics colours and background colours, or switch graphics off completely, using the options in your browser.
Browsers we support
If you’re concerned that you don’t have the most up to date browser and aren’t sure how to check, we’ve put a list of all the browsers we support below. Downloading one of these will help keep you secure online and make sure you're getting the best out of our website.
Chrome™ (available for Windows, iPhone/iPad, Apple macOS, Android™ and Linux)Get Chrome™
Firefox (available for Windows, iPhone/iPad, Apple macOS, Android™ and Linux)Get Firefox
Microsoft Edge (available for Windows, iPhone/iPad, Apple macOS, Android™)Get Microsoft Edge
Safari (available for iPhone/iPad, Apple macOS)Get Safari
Let us know if you need support
If you have accessibility needs or you just want some extra support, there are lots of ways we can help. We'll work with you to make sure you get the support you need.
Issues with our website
If you experience problems with the website, our online support team may ask you to provide some of the technical details of your computer set up.
Select the button below to display these details and help with diagnosis: