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We believe everyone should be able to access all our products and services, no matter how they choose to contact us. We work hard to build our websites so that they are accessible and easy to use, by designing them with reference to guidelines laid down by the Web Accessibility Initiative (WAI).

So that you can have an improved online experience, we undertook a specific site build incorporating key accessibility factors (see below). We want the site to be easy to navigate and have designed both content and layout so that it is easy to read.

    If you have any feedback or comments about the accessibility of our website, please email Accessibility@hl.co.uk.

    Turning off the drop-down navigation menus (mega menus)

    Mega menus are the menus that drop down when you hover your mouse over the top navigation bar of the website. They have been designed to help you quickly and easily get to the information you want. If you would prefer not to see these menus, you can turn them off using the controls below. This preference will be stored in a cookie (see our cookie policy for more information on cookies) on your device. So long as you do not delete this cookie, your preference will be remembered each time you return to the site on this same device.

    Changing the size of the text

    This website has been optimised for a screen resolution of 1024 x 768. If you are using a higher screen resolution most modern browsers will allow you to zoom in or out, thus increasing the font size, size of images etc. Whilst this may differ from browser to browser, most commonly zooming is achieved by holding the 'CTRL' key and pressing '+' or '-' on your keyboard. If you have a mouse wheel, you can also hold the 'CTRL' key and roll the wheel forwards or backwards to zoom.

    News article font size

    We understand that reading long articles can at times be difficult, especially when the font size is small. In recognising this problem, we have added a further option on news articles which will allow you to change the size of the article text. It will not affect the font size of the rest of the site and will be reset when you leave that page.

    Other ways to increase usability

    We use colours both to help structure and segment the page content, and also to make the site look more attractive. However, we recognise that for some users the use of colours and graphics can affect their enjoyment of the site. You can change the colour, background colour or switch off graphics completely by selecting from the options available in your browser.

    Screen Readers

    We have designed all our pages so that they can be read by screen readers, including any tables containing account information and prices. You can find out more information about screen readers and how you can improve your online experience by visiting My web my way.

    External links

    We will in some places provide links to external websites, where we do so we will alert you with the following icon This links to a site outside of Hargreaves Lansdown and will load in a new browser window. Hargreaves Lansdown is not responsible for the content of external internet sites.

    Keeping your browser up-to-date

    We will continue to take advantage of new developments in browser technology to make sure that our site continues to be accessible as possible. We therefore recommend that you use as up-to-date a browser as you can which is almost always free to do.

    To check you are using the latest browser, here are links to the websites for the most common, from which you will be able to download the latest version:

    Key Accessibility Factors

    So that you can have an improved online experience, we have incorporated the following key accessibility factors into this site:

    • A standard, easy-to-read font has been used throughout.
    • Simple descriptive text is used to define hyperlinks clearly.
    • Alternative descriptions for images and for links are provided where appropriate.
    • Font sizes can be increased to make the site easier to read.
    • Strong contrast colour palettes make the site easier for visually impaired users and for those using low-colour display devices.
    • The use of Flash or frames has been kept to a minimum, to avoid interference with screen readers.
    • It has been tested across all commonly held browsers (if you access the site through AOL, you can use the IE browser that accompanies it without any problems).
    • All pages on the site conform to the XHTML 1.0 Transitional Standard.

    If you need help regarding accessibility on our website please email Accessibility@hl.co.uk or call us on 0117 980 9953.

    Problem Solving

    In order to diagnose problems that you might be having with the website, our online support team may ask you to provide some of the technical details of your computer set up. Please click the following button to display these details:

    Show technical details