We don’t support this browser anymore.
This means our website may not look and work as you would expect. Read more about browsers and how to update them here.

Skip to main content
  • Register
  • Help
  • Contact us

Accessibility at HL

Our accessibility commitment

Everyone should be able to access all our products and services, no matter how they choose to use them or get in contact with us.

We work to make our websites accessible and follow guidelines laid down by the Web Accessibility Initiative (WAI). Our aim is to conform to Level AA against Web Content Accessibility Guidelines 2.1 (WCAG) standards.

We involve clients with accessibility needs in the development of our products and services, and are always looking for ways to improve what we offer.

Please email us at the address above or call us if you have any feedback or questions.

Website accessibility

We have integrated the following accessibility factors into our site:

  • Simple descriptive text to clearly define hyperlinks
  • Alternative descriptions for images and for links where appropriate
  • Strong contrast colour palettes to make it easier for visually impaired users, and for those using low-colour display devices
  • Minimal use of Flash or frames to avoid interference with screen readers

We test our site across all the browsers we support.

Customise your experience

There are several features you can turn on or off to improve your experience across the site.

Turning off the drop-down navigation menus (mega menus)

Mega menus are the menus that drop down when you hover your mouse over the top navigation bar of the website. They have been designed to help you quickly and easily get to the information you want. If you would prefer not to see these menus, you can turn them off using the controls below. This preference will be stored in a cookie on your device. See our cookie policy for more information. So long as you do not delete this cookie, your preference will be remembered each time you return to the site on this same device.

Mega menu customisations

Change text size

We've optimised our site for a 1024 x 768 screen resolution. If you are using a higher resolution screen, most browsers allow you to zoom in or out to increase the font size, size of images etc.

It differs from browser to browser, but most work by holding the 'Ctrl' key and pressing '+' or '-' on your keyboard.

If you have a mouse wheel, you can also hold the 'Ctrl' key on your keyboard and roll the wheel forwards or backwards to zoom in and out.

Change news article font size

Reading long news articles with a small font size can sometimes be difficult.

We have added an option to change the text size in our News section articles. It does not affect the font size of the rest of the site and resets when you leave that page.

You can find it in the top left corner of any news article you open.

Other ways to customise your experience

We use colours both to help structure and segment the page content, and to make the site look more attractive. However, colours and graphics can affect the enjoyment of the site for some people.

You can change the graphics colours and background colours, or switch graphics off completely, using the options in your browser.

Browsers we support

If you’re concerned that you don’t have the most up to date browser and aren’t sure how to check, we’ve put a list of all the browsers we support below. Downloading one of these will help keep you secure online and make sure you're getting the best out of our website.

  • Chrome™ (available for Windows, iPhone/iPad, Apple macOS, Android™ and Linux)

    Get Chrome™
  • Firefox (available for Windows, iPhone/iPad, Apple macOS, Android™ and Linux)

    Get Firefox
  • Microsoft Edge (available for Windows, iPhone/iPad, Apple macOS, Android™)

    Get Microsoft Edge
  • Safari (available for iPhone/iPad, Apple macOS)

    Get Safari

Sharing your feedback

If you have any feedback about accessibility at HL, or you need help with a particular need, we want to hear from you.

Please email: Accessibility@hl.co.uk

Call us: 0117 980 9953

Problem solving

If you experience problems with the website, our online support team may ask you to provide some of the technical details of your computer set up.

Select the button below to display these details and help with diagnosis:

Show technical details