We’re currently experiencing extremely high call volumes. We’re very sorry for any inconvenience this might cause.

If you need help with your account, please visit our Help Centre, or email us and we’ll get back to you as soon as we can. For more information and tips on managing your account online please visit www.hl.co.uk/coronavirus

We’re experiencing high call volumes, please check FAQs before calling.

Skip to main content
  • Register
  • My watchlists
  • Help
  • Contact us
  • Log out of your HL account

Terms and Conditions

Please read our terms carefully and ensure you are happy with the contents before you apply to open an account or invest.

If you require clarification on any of these documents please contact us for further information.

HL Service

HL Service Terms and Conditions

HL Service Key Features

HL Workplace Service Terms and Conditions

Online Service

Website terms of use

Retirement Services

Annuity Service Terms and Conditions

Drawdown Key Features

Active Savings

Active Savings Terms and Conditions

Dealing Terms

Fund Dealing Terms and Conditions

Certificated Dealing Terms and Conditions

Order Handling Policy

Portfolio Management Service

Portfolio Management Service Terms and Conditions

Currency Service

Currency Service Terms and Conditions

General Terms

Conflicts Policy