Responsible Business
From supporting the local community to minimising our environmental impact, our aim is to ensure that our actions have a positive impact on society.
Our purpose is to help people find their financial freedom. The core of our responsible business work is to help people be in the best position to enable this. From supporting the local community to minimising our environmental impact, our aim is to ensure that our actions have an increasingly positive impact.
For information on how we do this, please read our 2024 Strategic Report.
Our Four Pillars
Clients
We look after clients to ensure that they are empowered financially.
Our people
We ensure that we create an inclusive, diverse and healthy workforce with equal opportunities for all.
Community
We play a positive, supportive and leading role in our local community.
Sustainability
We aim to build a lifelong, sustainable and responsible business.
Our values
We apply our values to every aspect of the company. This is no different when it comes to acting as a responsible business. We put the client first, show courage, we are always curious, we care deeply and we are one connected team for our people, our community, the environment and our clients.
Client First - What’s the best outcome for the client? This is the question that guides our decision-making.
Show Courage - We are never afraid to challenge the status quo. We always act with integrity, doing what’s right even when it’s hard.
Always Curious - We see potential everywhere. We look outside our business for inspiration and are always asking questions that will help us to be even better at what we do.
Care Deeply - Everyone at HL genuinely cares. We support each other to deliver an outstanding experience for clients and an inclusive culture for our colleagues.
One Connected Team - We’re one team, and it shows. We work together to drive the business forward and deliver great client outcomes, service, expertise and value.
Some of our Responsible Business initiatives include:
HL Foundation
The Foundation’s mission is to make a positive, sustainable difference in the world around us. We achieve this by supporting charities that promote financial resilience within our local communities.
Sustainability
Conducting our business in a responsible and sustainable way is important, evidenced by initiatives and targets we are engaged with.
Inclusion and Diversity
We believe in a culture and inclusive colleague experience that values people from all walks of life.
Financial Resilience
In order to achieve our purpose, we must encourage clients to take control of their financial future and support them in establishing and maintaining the resilience that this requires over a lifetime. To this end, HL has established a Savings and Resilience Barometer, based on the 5 key areas of our 5 to Thrive campaign produced every six months with Oxford Economics.