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Transfer to HL

Get more choice, clarity and control

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Important information - Our service is designed for people who want to make their own investment decisions. Unlike cash, investments can go down in value as well as up so you could get back less than you invest. This is not personal advice. If you’re not sure if an investment is right for you, please ask for financial advice. If looking to transfer, check if your provider charges exit fees, or if you'll lose any benefits or guarantees by transferring.

Why transfer investments to HL?

  • Peace of mind - We're a FTSE-listed company
  • See everything in one place - Log in online or with the HL app to see your investments anytime, anywhere.
  • Support when you need it - Our UK-based helpdesk are here to answer your calls.
  • Take control of your money - Choose from thousands of shares and funds, or take inspiration from our investment ideas.
FREEto transfer

It's free to transfer investments to us

Your current provider may charge exit fees though, so it’s worth checking with them first. If you’re transferring a fixed rate cash ISA, remember that if you leave before the end of the term, you may have to pay a fee.

Our annual charge for holding investments is never more than 0.45%. But some investments will have their own charges. See our full list of charges, including dealing fees.

What can be transferred?

Most providers will offer an electronic transfer, which is usually the fastest way to transfer your investment. If your transfer cannot be done online when you use our online transfer application, we’ll let you know. To transfer an Innovative Finance ISA, you will need to post us a transfer form.

Have your details ready

Before you transfer, make sure that all your personal details (including current name and address) are up to date with your existing provider, otherwise this could slow your transfer down. Check if you'll lose any benefits or guarantees by transferring. Then to get started, you'll need:

  • The name of your current provider
  • Your account number (sometimes called a reference number)
  • The approximate value of investments
  • The type of account

The most common reasons for an application being rejected are: differences between married and maiden names, or differences between current and previous addresses.

Get started

A simple explanation of the most commonly asked questions about transfers to HL, including how the process works, your options and how long it takes.

What is the transfer process?

Step 1 - Start your transfer

The fastest way to transfer is online, but you can also transfer by post or over the phone.

Before transferring, please check if your provider charges exit fees, or if you'll lose any benefits or guarantees by transferring.

Step 2 - We work with your current provider

We’ll receive a valuation of your account so we know what’s coming, and check we can hold the investments you’re transferring. If we are unable to hold any investments you want to transfer we’ll contact you to discuss your options, otherwise we won't usually need to contact you again until the transfer is complete.

Not all investments will be transferred at the same time, so you may see some holdings arrive in your account before others and cash is typically transferred last. Rest assured, we will chase any investments that are taking longer than expected to transfer.

Transfers can be made as cash or as stock. With a stock transfer, you stay invested. With a cash transfer, the investments are sold, meaning you’ll miss out on any market rises or falls throughout the transfer.

Fund conversions

When transferring stock we’ll transfer all your investments and cash as they are. If you hold funds, once we receive them from your current provider, we’ll convert them to the lowest cost version we offer. If you’ve asked to transfer your holdings as they are but we can’t hold one or more of your funds, then we’ll automatically ask your current provider to convert them to the lowest cost versions we offer before transferring them. There are no charges or tax to pay. Before transferring, please read about converting funds here.

Step 3 - Your investment transfer is completed

If you already have an account with us you’ll receive either a secure online message or a letter through the post, depending on your contact preference, letting you know that all investments and/or cash have been transferred to your account. If you’ve had to open a new HL account as part of the transfer we’ll contact you by post.

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Investment transfer FAQs

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MR W, County Durham

Finder Awards Winner Share Dealing 2023
Winner Share Dealing
Finder Awards 2023
Best Online Stockbroker 2022-2023
Best Online Stockbroker
The Personal Finance Awards 2022/2023
Investing Pensions Gold Award 2022
Investing & Pensions Gold Award
The Times Money Mentor 2022

Help and support

If you have any questions about transferring investments, you can speak to one of our UK-based client support experts.

Call us on 0117 900 9000

Contact us

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