Hargreaves Lansdown is dedicated to making your HL Account safe and secure. Our Security Centre is here to keep you informed of the threats and issues that may affect you and your account. We explain some of the measures we take to help keep your details safe and show you the things you can do to help protect yourself.
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We’ve updated the app for two-factor authentication clients
If you usually receive a 5-digit code when you log in, you can now log into the app with just your fingerprint or face. Our app update ensures you get the same secure login, without the need for an additional code.
You’ll see this update on the app if you have an Active Savings account or HL Cash ISA, or are linked with someone who does. It will also apply if you’ve called us to add two-factor authentication to your account. When you set up fingerprint or face login, we will send you a one-off code to verify that device. You can log in securely without codes after that.
If you've received an email from Hargreaves Lansdown which you think might not be genuine; do not click on any links or reply to the email. Instead please contact our Online Support team.
Trouble logging in?
We’ll never ask you for your secure number in full online.
If you have any concerns about the information you are asked to provide, do not continue with your log in.
If you've noticed suspicious activity, or think that your account may have been compromised, don't hesitate:
Contact our Online Support team to report it immediately.
No matter how sophisticated our controls are, we can’t do it alone.
You have a vital role to play in ensuring the safety of your accounts.
How we protect you
We take your security very seriously. We have invested in multiple measures to help protect you and your money, using a range of physical, electronic and procedural controls.
Fraudsters come up with new tactics all the time.
Here you can find more information on the most common types of fraud which could affect you.
Frequently asked questions
1 College Square South
You can send us an email using our secure message service.