How we protect your account

The security of your accounts is of utmost importance to us. We have invested in multiple measures to help protect you and your money. We use a range of physical, electronic and procedural controls, some of which are highlighted below.

What we do

• Secure encryption and validation

  We use encryption technology which is indicated by the gold padlock symbol at the top (or bottom) of your screen when logging in and viewing your account. In addition to this, if you use an up-to-date web browser you should also see the address bar turn green to show you are on a genuine site.

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• Locking your account

  Your Secure Number will be disabled after too many incorrect attempts. You don’t need to worry if you do this accidentally or if you forget your password. You can reset your login details online by following these steps:

  • Click Log in at the top right hand side of our website
  • Enter your Username and date of birth
  • Select ‘forgotten login details?’

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• Last logged in date and time

  The exact time and date stamp of your last login session is displayed in the top corner of the page each time you log in. This information is a good way of ensuring you are the only person using your account.

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• Secure Number

  Once set up, we’ll never ask you for your full Secure Number whether this be on our website, by email or by phone.

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• Secure online withdrawals

  When your nominated bank account is changed, for security reasons it must be validated with a passcode which we will communicate to you before any withdrawals can be processed from your account.

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• Logging out

  Automatic log-out after a period of inactivity.

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