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Frequently asked questions

The quickest and easiest way to manage your account is online. Here’s a list of our Helpdesk’s most commonly asked questions:

Telephone numbers

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Supporting our colleagues

We’re committed to ensuring everyone at HL is provided with a safe and respectful working environment. Our colleagues are here to help clients achieve their saving and investing goals, and to ensure they can do this to the best of their ability, we do not tolerate rude, derogatory, offensive, discriminatory, or disrespectful behaviour. We reserve the right to terminate contact and withdraw services where our colleagues aren’t treated with respect.