Coronavirus - we're here to help
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We’re experiencing exceptionally high call volumes and it’s taking us longer than usual to answer the phone. If you have a question or need help, please check our FAQs below, or alternatively send us a secure message.

To ensure the safety of our staff and our clients, we are following government guidelines surrounding Covid-19. This means we have fewer staff available and it might take longer to answer your call. We’re very sorry for any inconvenience this may cause.

What you can do:

  • Download the HL app or manage your account online
  • If you have a question or need help, please check our FAQs
  • If you have questions about what Brexit might mean for your savings and investments with HL, please check our dedicated Brexit FAQs page
  • Email us or send us a secure message, and we’ll get back to you as soon as possible

Thank you for your understanding and support.

Contact us

The quickest and easiest way to manage your account is online. Here’s a list of our Helpdesk’s most commonly asked questions:

Telephone numbers

To ensure you get through to the right team, please select an option below and we'll show you some contact options.