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Frequently asked questions
- How do I add money?
- How do I reset my password?
- How do I buy shares?
- How do I sell shares?
- How do I buy funds?
If these don’t answer your query and you would like to speak with one of our Helpdesks we will endeavour to answer your call as quickly as possible.
Account applications & top ups
0117 980 99500117 980 9950- Open an account online | Top up an account onlineTo open or top up any HL account by telephone using your debit card. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Account administration
0117 980 99500117 980 9950- Send us a messageFor queries or changes to your account or personal details. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Online support
0117 980 99530117 980 9953- Send us a messageFor queries about our website and your online account. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Investment Helpdesk
0117 900 90000117 900 9000- Send us a messageFor queries about the HL ISA or Fund and Share Account, information on funds, shares, investment trusts, bonds, VCTs. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Dealing
0117 980 98000117 980 9800To buy and sell shares or funds within the HL ISA, SIPP or Fund and Share Account. |
Opening hours Monday - Friday: 8am - 9pm |
Pensions Helpdesk
0117 980 99260117 980 9926- Send us a messageFor queries about the HL SIPP and all other pensions queries. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Annuities & drawdown
0117 980 99400117 980 9940- Send us a messageFor annuity quotes, drawdown illustrations and help with retirement options. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Workplace pensions
0117 314 17960117 314 1796- Send us a messageFor queries relating to your Group SIPP, or for new applications. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |
Financial planning and advice
0117 317 16900117 317 1690- Request call backFor queries about our financial advice and portfolio management services. |
Opening hours Monday - Friday: 8.30am - 6pm |
Currency service
0117 311 32570117 311 3257- Send us a messageTo convert currencies and make international payments. |
Opening hours Monday - Friday: 8am - 6pm |
Active Savings Helpdesk
0117 980 99950117 980 9995- Send us a messageFor queries about our new Active Savings service. |
Opening hours Monday - Thursday: 8am - 7pm Friday: 8am - 6pm Saturday: 9.30am - 12.30pm |