Coronavirus - we're here to help
From how to access your account online, scam awareness, your wellbeing and our community we're here to help.

Skip to main content
  • Register
  • Help
  • Contact us
  • Log in to HL Account

What is e-money?

We are authorised by the Financial Conduct Authority (FCA) as an electronic money institution, which means we must treat your money in a certain way.

When we receive your money into the cash hub, we’ll immediately issue your Active Savings Account with the same amount of electronic money (e-money) so you can put it into a savings product or withdraw it.

E-money is simply an electronic monetary value, equal to your money held in the cash hub, which we are authorised by the FCA to hold on your behalf.

Still need help?

Contact us

Email us