My card payment failed, why is this?

The only cards that can be used to add money to an HL account are debit cards. We do not accept credit cards or pre-paid cards.  The most common reasons for card payments not working are:  

• the card details were entered incorrectly  
• the card could not be verified through 3D Secure check   
• the amount being added is unusually high    
  
  

To help give you the best chance of your top-up being successful, make sure that:  

• the name on the card matches the name on your HL accounts  
• there is enough money in the bank account you’re adding from 
• the card is not expired and is registered in the UK

If you keep having problems trying to add money, contact us and we’ll be able to help.

For SIPPs, call us on:

0117 980 9897

Line Open

SpaceX IPO extended opening hours

Thursday 11 June	8am-5pm
Friday 12 June	8am-9pm
Saturday 13 June	9.30-3.30pm

Normal opening hours resume from 14 June 2026.

• Monday to Friday: 8am-5pm
• Saturday: 9:30am-12:30pm
• Sunday: Closed

For all other accounts:

0117 980 9950

Line Open

SpaceX IPO extended opening hours

Thursday 11 June	8am-5pm
Friday 12 June	8am-9pm
Saturday 13 June	9.30-3.30pm

Normal opening hours resume from 14 June 2026.

• Monday to Friday: 8am-5pm
• Saturday: 9:30am-12:30pm
• Sunday: Closed