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How do I withdraw money from my Income Drawdown account?

If you have enough cash in your income drawdown account, you can request a one-off income withdrawal through your online account. You can do this by choosing the “Drawdown information” tab and then “Request a one-off payment”. If you’re selling investments first, you’ll need to wait for the cash to settle in your account before making a withdrawal.

If you want to start taking an income or change the amount you are currently taking, you can let us know by sending us a secure message in your online account, by calling us or sending a letter.

As long as you let us know of any changes by the 17th of the month we can amend your income for the same month. Your income payment should arrive in your bank account on the 28th of the month (or the previous working day).

You can view the key dates for taking an income payment from your drawdown arrangement using our drawdown calendar. This includes the deadlines for changing your request, selling your holdings (if applicable) and the payment date.

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