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How to change your statement preferences

Signing up to the Paperless Service means you don’t have to pay a fee for paper statements. Here’s how to change your preferences.  

On this page

Before you start

  • You need to be able to log in and see your accounts online before you can sign up to the Paperless service.   
  • We charge £20 + VAT (£10 + VAT every six months) to send your statements by post. You should be comfortable with this before changing your preferences.  

How to change your statement preferences on the website

  1. Log in online to see your accounts.   
  2. Select ‘Account settings’ from the tab list.   
  3. Select ‘Personal details and statement delivery’.  
  4. Select to receive your contract notes and investment reports By Post or Paperless.  
  5. Select ‘Save’ to confirm.  
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What happens next

We’ll send your documents in the way you’ve chosen. If this is by post, you will be charged the fee every six months. 

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