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How can I change my income instruction?

If you want to start taking an income or make any changes to the amount you’re already taking, you can let us know by calling 0117 980 9926, via secure message (if you’ve registered for online access), or in writing. One-off income withdrawals can also be requested via your online account.

All income instructions must be received by the 17th of the month in which the request should take effect.

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