Personal circumstances
Giving us more detail about your circumstances helps us understand what sort of support might be helpful to you in the future. Select the options that best suit your situation, or tell us about it in your own words.
Health and disability
Illness or health conditionFor example, stroke, cancer, chronic pain or any deteriorating health condition
Physical disability or injuryFor example, reduced dexterity, motor skills or mobility
Mental health conditionFor example, panic disorder, bipolar disorder, anxiety or depression
Neurodivergence, communication or learning differenceFor example, ADHD, Autism, Dyslexia or Dyscalculia
Memory or decision-making conditionFor example, brain injury, alhzeimers or dementia
Hearing impairmentFor example, deaf or hard of hearing
Visual impairmentFor example, blindless, reduced vision or colour blindness
Speech differencesFor example, stammer, involuntary words and noises or different pitch
Drug or alcohol addictionProblems with addiction which may affect decision-making or finances
Life events
Relationship breakdownExperienced a separation or relationship breakdown causing financial or emotional stress
BereavementExperienced a death of a parent, partner, child or close family member
Unexpected change to incomeExperienced a reduction in income such as job loss, bankruptcy or changes in benefits
Caring responsibilitiesMain caregiver for a close friend or family member
Domestic or economic abuseExperienced domestic or economic abuse
Experienced fraud or scamsPreviously been the target of identity theft, investment scams, phishing scams or other fraudulent activity
Capability, skills and confidence
Low confidence in reading or writingFor example, Dyslexia or general difficulty with reading/writing
Low confidence with numbersFor example, Dyscalculia or general difficulty with numbers
Low confidence with savings and investmentsNew to investing, had a bad experience previously, or inherited money or investments chosen by someone else
Low confidence with digital technologyCan struggle to find, evaluate, communicate and interact with information using digital technology
Limited English languageDifficulty with English, or not first language
Financial or emotional resilience
Debt concernsUnmanageable debt or insolvency
Low or unstable incomeIncome may be insufficient to cover living costs
Low or no savingsNot enough in savings to cover living expenses in the case of unexpected circumstances
Challenges with managing emotionsCan struggle with emotional regulation or find it difficult to recover from setbacks
Gambling addictionCan struggle with gambling or compulsive behaviours - I'd like HL to get in touch about my options for additional support, or adding restrictions to my account
Or, tell us in your own words
If none of the available options match your circumstances, describe them in the words that feel right to you.
Please select at least one option from personal circumstances
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