Date of last update: 31 May 2016
Hargreaves Lansdown takes the privacy and security of your personal information very seriously. Hargreaves Lansdown plc and the entities listed as data controllers below (together referred to as “we” or us”) are committed to protecting and respecting your privacy.
This notice (together with our Statutory disclosures and any other documents referred to on it) (“Privacy Notice”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998, the data controllers in respect of the websites listed below (the “HL Websites”) are as follows:
www.hl.co.uk and www.hargreaveslansdownjobs.co.uk - Hargreaves Lansdown Asset Management Limited (“HLAM”) (a company registered in England and Wales under company number 01896481, whose registered office is at One College Square South, Anchor Road, Bristol BS1 5HL);
www.hl.co.uk/company-pensions, www.pensiontime.co.uk, www.corporate-vantage.co.uk and www.mycompanyplan.co.uk - Hargreaves Lansdown Advisory Services Limited (a company registered in England and Wales under company number 03509545, whose registered office is at One College Square South, Anchor Road, Bristol BS1 5HL) and HLAM, together trading as Hargreaves Lansdown Corporate Solutions; and
www.hlmarkets.co.uk- Hargreaves Lansdown Stockbrokers Limited (a company registered in England and Wales under company number 01822701, whose registered office is at One College Square South, Anchor Road, Bristol BS1 5HL).
By visiting the HL Websites or using our mobile and/or tablet apps (collectively referred to as “our sites”) you are accepting and consenting to the practices described in this notice.
We may collect and process the following data about you:
When we send you an email, we may track whether you have opened that email and whether you have clicked any links it may contain. This helps us measure the performance of our email campaigns. We do this by including single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.
We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored at, and processed at a destination inside or outside the European Economic Area by our partners or service providers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
The internet is an open medium and we cannot guarantee that any information you send to us by email or via our sites will not be intercepted or tampered with; any transmission is at your own risk. To help protect your personal data and minimise the risk of it being intercepted by unauthorised third parties our secure servers employ Secure Socket Layer v3 (SSL) or Transport Layer Security v1 (TLS) encryption when you submit information to us through our sites. This security is signified by the "https" and the padlock on the URL bar. Some older browsers do not allow the use of current SSL technology and we therefore recommend that you use an up to date browser. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. For more information please visit our security centre.
When you call the HL main client telephone number, 0117 900 9000, we will collect the Calling Line Identification information and retain a copy of the telephone call for our training and security processes, We will also use the information to help improve our efficiency and effectiveness.
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how such websites collect and use your data. Please check these policies before you submit any personal data to these websites.
You have the right to request a copy of the personal information we hold about you. If you would like a copy of some or all of this information you may contact us by telephone on 0117 900 9000 or you may write to us at our registered office address: Hargreaves Lansdown, One College Square South, Anchor Road, Bristol BS1 5HL. We may charge a nominal fee for providing this information. If any of the information we hold is inaccurate, you can ask us to make any necessary amendments.
We reserve the right to revise or supplement this Privacy Notice from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Notice and so you are aware of what information we collect, how we use it and under what circumstances we disclose it. You can determine when this Privacy Notice was last revised by checking the "Date of last update" legend at the top of this Privacy Notice.
If you have any queries regarding privacy issues, you can email us, write to us at Hargreaves Lansdown, One College Square South, Anchor Road, Bristol BS1 5HL or call us on 0117 900 9000.
For CFD trading and the Spread Betting service, all dealing, administration and settlement is carried out by IG (trading name of IG Markets Limited and IG Index Limited). Any personal information you provide in connection with these services may be shared between us and IG. Further information about how your personal data is managed when using these services is set out in the dedicated privacy notice, which can be found here. You should familiarise yourself with the contents of the notice before using the CFD trading and/or the Spread Betting service, as by doing so your will be deemed to have accepted its terms.