Regulatory
Complaints Data
We strive to provide an excellent level of service and we welcome your comments - positive and negative - about how we can improve. Please call us on 0117 900 9000. If you choose to make a complaint we will treat it seriously and investigate it thoroughly. Below we show the number of complaints we received and closed from 1 July to 31 December 2023. This data is published in a format suggested by the Financial Conduct Authority (FCA), we endeavour to resolve all complaints in considerably less time than the eight-week benchmark set by the FCA.
Complaints publication report
Firm name: Hargreaves Lansdown Asset Management Ltd
Group: Hargreaves Lansdown Plc
Period covered in this report: 1 July 2023 to 31 December 2023
Brands/Trading Names Covered: Hargreaves Lansdown Asset Management, Hargreaves Lansdown Workplace Solutions and Hargreaves Lansdown Currency Service
| Product/Service grouping | Number of complaints opened by volume of business (provision at reporting end date) | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed within 3 days and 8 weeks | % upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Decumulation & Pensions | 1.36 per 1000 policies in force | 1014 | 1078 | 8% | 90% | 66% | Delays/Timescales |
| Investments | 1.09 per 1000 client accounts | 3275 | 3415 | 13% | 85% | 48% | Other general admin/customer service |