Regulatory Complaints Data
We strive to provide an excellent level of service and we welcome your comments - positive and negative - about how we can improve. Please call us on 0117 900 9000. If you choose to make a complaint we will treat it seriously and investigate it thoroughly. Below we show the number of complaints we received and closed from 1 January to 30 June 2026. This data is published in a format suggested by the Financial Conduct Authority (FCA), we endeavour to resolve all complaints in considerably less time than the eight-week benchmark set by the FCA.
Complaints publication report
Firm name: Hargreaves Lansdown Asset Management Ltd
Group: Hargreaves Lansdown Plc
Period covered in this report: 1 January to 30 June 2026
Brands/Trading Names Covered: Hargreaves Lansdown Asset Management, Hargreaves Lansdown Workplace Solutions, Hargreaves Lansdown Currency Service
| Product/Service grouping | Number of complaints opened by volume of business (provision at reporting end date) | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed within 3 days and 8 weeks | % upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Decumulation | 2.72 per 1000 policies in force | 2564 | 2491 | 15% | 83% | 64% | Delays/timescales |
| Investments | 2.19 per 1000 client accounts | 8328 | 7147 | 23% | 76% | 43% | Product Performance / Features |