Regulatory complaints data
We strive to provide an excellent level of service and we welcome your comments - positive and negative - about how we can improve. Please call us on 0117 900 9000. If you choose to make a formal complaint we will treat it seriously and investigate it thoroughly. Below we show the number of complaints we received and closed from 1 January 2019 to 30 June 2019. This data is published in a format suggested by the Financial Conduct Authority (FCA), we endeavour to resolve all complaints in considerably less time than the eight week benchmark set by the FCA.
Complaints publication report
Firm name: Hargreaves Lansdown Asset Management Ltd
Group: Hargreaves Lansdown Plc
Period covered in this report: 1 January 2019 to 30 June 2019
Brands/Trading Names Covered: Hargreaves Lansdown Asset Management, Hargreaves Lansdown Workplace Solutions and Hargreaves Lansdown Currency Service
| Product/Service grouping | Number of complaints opened by volume of business (provision at reporting end date) | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed within 3 days and 8 weeks | % upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Banking | 2.02 per 1000 policies in force | 7 | 5 | 60% | 40% | 20% | Other general admin/customer service |
| Decumulation & Pensions | 0.65 per 1000 policies in force | 272 | 283 | 34.27% | 58.66% | 64.31% | Delays/Timescales |
| Investments | 0.19 per 1000 client accounts | 1705 | 1497 | 30.26% | 64.93% | 54.11% | Errors/Not following instructions |