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Regulatory complaints data

We strive to provide an excellent level of service and we welcome your comments - positive and negative - about how we can improve. Please call us on 0117 900 9000. If you choose to make a formal complaint we will treat it seriously and investigate it thoroughly. Below we show the number of complaints we received and closed from 1 July 2018 to 31 December 2018. This data is published in a format suggested by the Financial Conduct Authority (FCA), we endeavour to resolve all complaints in considerably less time than the eight week benchmark set by the FCA.

Complaints publication report

Firm name: Hargreaves Lansdown Asset Management Ltd

Group: Hargreaves Lansdown Plc

Period covered in this report: 1 July 2018 to 31 December 2018

Brands/Trading Names Covered: Hargreaves Lansdown Asset Management, Hargreaves Lansdown Workplace Solutions and Hargreaves Lansdown Currency Service

Product/Service grouping Number of complaints opened by volume of business (provision at reporting end date) Number of complaints opened Number of complaints closed % closed within 3 days % closed within 3 days and 8 weeks % upheld Main cause of complaints opened
Banking 4.26 per 1000 policies in force 15 15 53.33% 46.66% 86.66% Errors/Not Following Instructions
Decumulation & Pensions 0.65 per 1000 policies in force 257 255 18.82% 72.94% 69.41% Delays/Timescales
Investments 0.21 per 1000 client accounts 1801 1810 30% 64.36% 56.24% Delays/Timescales