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How do I withdraw my savings?

To withdraw money from your Active Savings account, select the ‘withdraw’ button in your Active Savings account.

Please note, the balance will first need to be available in your cash hub.

If the money is held in an easy access or limited access product, you will find the option to ‘withdraw’ beside the product – this will send the money back to the cash hub.

If you have money in a fixed term product you will need to wait until the product matures and your savings have been returned to the cash hub before they can be withdrawn.

Please remember, you can’t withdraw money from fixed term products before they reach their maturity date – except for a limited number of exceptional circumstances (e.g. terminal ill health).

If the money is settled within the cash hub it will typically be sent via faster payments, which usually complete within one working day.

If you’re withdrawing from an Easy or Limited Access product it could take up to two working days for the money to be paid into your nominated bank account.

However, if the funds have been on the system for less than 60 days, or you have recently done a debit card top up, we may need to process the withdrawal via a debit card refund. This can take 3 - 5 working days for the funds to clear with your bank. We do so to comply with anti-money laundering regulations.

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