Skip to main content
  • Register
  • Help
  • Contact us
  • Log out of your HL account

Why was my card payment declined?

A card payment may be declined if the card name does not match the name of the HL account holder, there are insufficient funds, the amount is unusually high or if any of the card details were input incorrectly. If you are having difficulties please contact our applications team on 0117 980 9950.

Still need help?

Call us on 0117 980 9950

View opening hours