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How to withdraw money from Active Savings

If you need to withdraw money from your HL accounts, it's usually quickest online. Here's how to withdraw from an Active Savings account.

Before you start

Any money that is 'pending' before you try and withdraw it may take longer to reach your account.

How to withdraw money on the website

  1. Log in online to see your accounts
  2. Select Active Savings
  3. Check your Cash Hub balance and select 'Withdraw'
  4. Enter the amount you want to withdraw then select 'Continue'

What happens next

The money will be sent to your nominated bank account or debit card depending on how and when you added it.

Withdrawal timings

How long the money takes to reach your bank account will depend on when you withdraw and the account you've withdrawn from. Here's what you need to know.

Withdrawal made before noon on a working day: Same day

Withdrawal made after noon, or on non-working day: Next working day

Payments are usually made by Faster Payment, which is free of charge.

If you've recently added money to your account, we may need to refund your debit card instead of paying to your nominated bank account.

This is for anti-money laundering regulations and can take 3-5 working days.

Still need help?

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