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How do I update my postal address?

To update your address:

  • Log in to your account
  • Just above the table showing your account(s) and its value, you will see a number of tabs. Click the ‘Account Settings’ tab towards the right hand side of the screen
  • Select the ‘Personal details and statement delivery’ option on the left hand side of the screen
  • In the ‘Personal details’ box, click ‘edit personal details’, update as appropriate and click Save

Please note that we need to conduct an electronic verification check for any address change request. If you are yet to move into your new address, or have only lived there for a short period of time, it is likely that you will not pass the automated process. In the event we cannot verify you electronically, we will contact you to request paper documentation so that we can conduct a manual check.

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