Dementia
We know dementia impacts many of our clients and so we’ve been working to build a strong understanding of what living with dementia means. Many of our colleagues are now Dementia Friends which means they are trained to support those affected. Find out how HL can support you if dementia is affecting how you manage your account.
On this page
How we can help
If dementia is affecting the way you manage your account, there is a range of support we can offer. For example:
- options to be contacted by email or by letter, rather than by phone, if you have trouble remembering the details of conversations
- the opportunity to bring somebody with you if we're meeting with you in person (for example if you have a financial adviser)
- a team of trained SOLLA (Society of Later Life Association) financial advisers who specialise in working with people who are living with dementia, or caring for someone who is
- support setting up a Power of Attorney
If you think you might need help with making decisions, now or in the future, then you can set up a Power of Attorney to help you get control of your spending and finances. You’ll still be able to make decisions but this will act as an insurance so you know, if needed, they can step in and support. See our Power of Attorney page for more details.
How to tell us about your needs
Complete our form online
Log in to your account to complete our two-page form.
Page one will allow you to select your support options. Page two will ask you to tell us more about your personal circumstances.
Call our helpdesk
If you do not have an online account or prefer to talk to someone directly, call our Helpdesk.
What to expect when you tell us about your needs
- The information you give us will go to our specialist team. They'll use it to look at the ways we can support you.
- We'll add your notes to our records, so you won't need to tell us again.
- You can ask us to update or remove this information at any time.
- The information is kept on your client record and is confidential. It cannot be seen by anyone other than approved HL staff.
- We won't usually need to, but if you complete the form online and we have questions about your circumstances or believe we might be able to offer you more support, our specialist team may contact you. If you’d rather we did not contact you, call us at a time that suits you to speak to us directly.
Organisations that can offer support
Support for people with dementia, and those caring for someone living with dementia
A guide to social care