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Losing a loved one

What to do when someone dies

Important information: The information on our website isn't personal advice. If you're not sure what's best for your situation, you should seek personal advice.

Trying to make a difficult time a little easier

Dealing with the death of a loved one is extremely hard. And dealing with their finances can be overwhelming.

Our Seven Steps Guide can help you to figure out who you need to contact first, what legal and financial things you need to sort, and how to get authority to deal with the estate.

Download the guide

Request this guide by post

Emotional support

It’s important to make sure you have the support you need. These National and specialised charities can help:

Cruse Bereavement Care
Call: 0808 808 1677
www.cruse.org.uk

Samaritans
Call: 116 123
www.samaritans.org

Child Bereavement UK
Call: 0800 02 888 40
www.childbereavementuk.org

What to do if an HL client has died - step by step

To let us know that someone has died either call our Bereavement Team on 0117 906 7806 or send us the death certificate. You’ll also need to register the death through the government website www.gov.uk/register-a-death so that a death certificate can be issued.

If you’re going to be dealing with the person’s HL accounts, there are certain other steps explained in the tabs below, that we’ll need to guide you through depending on the type of account held. If you're not sure what was held, don’t worry, we can let you know once we’ve received a copy of the death certificate.

Are you inheriting an HL account?

If you’ve been left any money or investments held in an HL account, it’s important you understand your options so you can make the best choices for your situation.

The HL Guide To Inheriting Money could help.

This includes:

  • How you can withdraw or invest your inheritance
  • Deadlines and tax rules that might affect your decisions
  • Different savings and investment services that might interest you

Download the guide Request this guide by post

How to get financial advice

If you’re not sure what to do with any assets you’ve inherited, our advisers can give personal recommendations and help you to:

  • Make the most of what your loved ones left you
  • Meet your investment goals and increase your confidence
  • Manage debts and taxes

Talk to us

Frequently asked questions