Supporting life events
We understand life isn't always easy - we're here to support you through the good and bad
If you or someone you care about is living with dementia, we can support you.
Mental health and support
If you’re worried about how your mental health might be impacting the way you manage your HL account, we can help.
Need some support?
There are lots of ways we can make things easier for you, including giving you extra support when you call us, or sending information in a different format.
What to do when someone dies.
Coping with a gambling addiction
If an addiction is impacting how you manage your HL account we can help.
We know economic and domestic abuse are complex issues, but we're here to help.