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My PIN has expired, what do I do now

We send you a PIN in the post as part of setting up online access.

If you've lost your letter, or the PIN has expired, you can request a new one by calling our account administration team.

We will then send you a replacement PIN in the post, which you can use to finish your registration online.

Call us on:0117 980 9984

Opening hours

Monday to Friday: 8am to 5pm
Saturday: 9.30am to 12.30pm

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