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What is Mitek?

Mitek, previously Hooyu, are our trusted digital identification partner, helping us verify your identity quickly and safely so you can start saving and investing with confidence without delay or needing to send us anything in the post.

We use an external reference agency called Equifax to verify our clients details electronically, however this check isn’t always successful and when Equifax does not hold enough information to adequately verify your identity at the address we currently have on record for you, we will use Mitek instead.

Why Mitek?

Mitek use a number of methods to verify people from all over the world quickly and safely using:

  • ID document authentication
  • Facial biometrics
  • Digital footprints

Not only is this safer than traditional paper based verification, it also speeds up the application process meaning your account is opened faster.

Confirming your identity

We use Mitek to confirm your identity when you open an account with us for the first time. Also, under current UK Money Laundering Regulations, we are legally required to reverify our clients’ names and addresses on an ongoing basis. The process is simple and can all be done through your mobile device.

  1. Please ensure that the reference entered on the 'Enter your Details' page is your Hargreaves Lansdown client number followed by a '-01'. For example: '123456-01'. If this is your second attempt at using Mitek please use '-02', and if your third '-03'.
  2. Using your mobile or PC you can upload a selfie, one proof of address (e.g. utility bill) and one proof of identity (e.g. photo driving license). This should only take a few minutes.
  3. Mitek will use these documents to verify your name, date of birth, and address.

Mitek will then confirm these details with us, so that we can update your account. This way we can check you are you, while keeping your details completely safe and secure.

Is this safe?

Yes. Mitek use an encrypted connection to secure your data. Mitek automatically deletes all documents used to calculate ID scores, within 72-96 hours of the completed ID verification. Once deleted, Mitek is no longer able to reproduce the results of the verification.

Sharing information

We'll share your contact details with Mitek as part of the verification process, they will then share identity verification information with us.

Mitek can be used to verify clients who live in the UK and clients residing overseas.