Service disruption – latest updates
We’re currently experiencing technical issues which are affecting some parts of our website and app. This is impacting clients’ ability to transact on their accounts and some of our services are currently unavailable.
All clients’ assets and data are secure and there is no evidence of any cyber incident data breach or system compromise.
We're sorry for the inconvenience we know this will cause and are working to restore our service as soon as possible.
This page will be updated with all the latest information, so please do check back here.
Our Helpdesk is available to take your call and support however they can. For urgent enquiries or if you need extra support, please contact us on 0117 900 9000.
Frequently Asked Questions
We’re currently experiencing technical issues which are intermittently affecting some parts of our website and app.
This is impacting clients’ ability to transact on their accounts and some of our services are currently unavailable.
All clients’ assets and data are secure and there is no evidence of any data breach or system compromise.
No. All clients’ assets and data are secure and there is no evidence of any data breach or system compromise.
This temporary system issue does not affect ownership of your assets, the value of your holdings, or how they are safeguarded.
We are working to restore our service as soon as possible.
You can find out more about how HL protects your assets on the How safe is your investment? page of our website.
We are working to restore our service as soon as possible.
This page will be updated with all the latest information, so please do check back here.
Given the service may be intermittent, we have limited some products to sell only.
If you’re concerned, or are particularly affected by this issue, please contact our Helpdesk on 0117 900 9000 so that we can support you.
Our Helpdesk is busy, but we will answer your call as soon as possible.
We will prioritise clients with urgent needs and those who may require additional support.
Some services, such as accessing your account on mobile app or web, placing trades or adding or withdrawing money from your account, are temporarily unavailable.
All clients’ assets and data are secure and there is no evidence of any data breach or system compromise.
These services may be intermittently available through the day therefore please check this page for the latest information.
Where placing an instruction isn’t possible, we would ask you to try to place your instruction again when systems are operational.
No action is needed from you at this stage.
If you were planning to make a transaction, you can do so once services are restored.
We’ll keep this page updated with the latest information.
We’ll keep this page updated with the latest information.
If there’s nothing new to share, that simply means work is still ongoing and focused on restoring services safely.
We recognise that system issues can be worrying for some clients.
If you need extra support, please let us know by calling our Helpdesk on 0117 900 9000 and we’ll take your circumstances into account and help in the most appropriate way.