Coronavirus - we're here to help
From how to access your account online, scam awareness, your wellbeing and our community we're here to help.

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Covid-19

Our community

While the business is focussed on providing the help and support our clients and colleagues need through this period of extended uncertainty, our charitable arm, The Hargreaves Lansdown Charitable Foundation, has also stepped up its support through the crisis.

This has included maintaining our support for our existing partner charity, Help Bristol’s Homeless, whilst also setting up a COVID-19 relief appeal to support our local NHS charities.

What have we done so far?

  • Re-directed the office fruit delivery to Feed Bristol’s Homeless, via the Bristol Sport Foundation, to support their community efforts
  • Made a donation to the NHS Nightingale Hospital Bristol, to help build a canteen and rest area for staff
  • Made a donation to FareShare, who ensure vulnerable people still have access to food
  • Offered volunteering and funding support for Bristol Learning City’s ‘Doorstep Library’ initiative which provides books, pens and paper to disadvantaged families

Colleague fundraising

Our colleagues have supported these initiatives through various fundraising activities, donating via JustGiving, and through Payroll Giving. To boost our colleagues’ fundraising efforts, HL has committed to double match donations colleagues make directly from their salary. This has been popular and is a testament to the HL culture.

Money raised will be split between Above and Beyond, the charity behind Bristol’s City hospitals, and Southmead Hospital, which has one of the busiest ICUs in the country.

We’ll keep this page updated with how the money we raise is being spent.

Want to help us make a difference?

If you would like to join us and donate to Above and Beyond, and the Southmead Hospital Trust via the HL Foundation, please use the donation box above.

Our clients

While we’ve had to adapt to a new way of working, some things haven’t changed. The security of our service and protecting our clients’ assets and data is our top priority. We have the right people, technology, and control framework in place to ensure that this continues in spite of the shift to our ‘new normal’.

What have we done so far?

  • Made managing accounts online easier, by improving how clients add and withdraw money from their accounts
  • Produced more research updates to support investors, including an in-depth analysis of each major investment sector and our experts’ research and guidance on what to do during periods of volatility
  • Updated our guidance and emailed all clients to make them aware of the heightened risk of scams
  • Posted our most helpful reads to clients that don’t have online access
  • Increased the number of people on our phone lines for those that can’t self-serve online and need to speak to us

If you’d like to know more, you can take a look at our research or read the information in our Security Centre to find out how best to protect yourself from fraud.

Changes to our service

We’ve prioritised our services in line with what’s most important to our clients. You can find out more about the changes we’ve made here.

Our colleagues

Our colleagues provide essential services to over 1.2 million clients. We look after their investments, pensions, and savings. At times like these, clients need our support to be able to access our service, to move money in and out of their account, and to manage the investments they hold with us.

In line with government guidance, we’ve had to make some big changes to the way we deliver those services. A working from home initiative has been rolled out, allowing us to best protect the health of our colleagues and their families.

We’ve also introduced a number of other initiatives to support our colleagues in looking after their families’ physical, mental, financial, and social wellbeing.

Government support

HL is a robust business with a strong balance sheet. We do not intend to make use of the government’s furlough scheme, which should be reserved for those businesses in genuine need.

We believe that continuing to provide our colleagues with a stable job and secure source of income is one of the best ways that we can help them and their families at this difficult time. We have assured all our colleagues of their job security and that their pay will be unaffected.

Keeping our people safe through COVID-19

At Hargreaves Lansdown, the safety and wellbeing of our colleagues is our highest priority as we plan for how and when we start bringing colleagues back to our offices.

We are fully complying with government guidance on COVID-19, often taking even greater measures for the health and wellbeing of our colleagues and others we work with.

We are focusing on the areas below to ensure we manage the risk of infection from COVID-19, carrying out specific assessments where necessary and keeping colleagues informed if any of the guidance changes.

How we're keeping our collegues safe

  • Minimising numbers – by staggering start and finishing times and supporting vulnerable colleagues and others to continue to work from home
  • Communicating - ensuring those who have any symptoms know not to come into work and continuing to review how this approach is effectively managed
  • Commuting – encouraging cycling, walking or driving to work, staggering start and finish times to reduce the need to travel at peak hours and supporting colleagues in their safe use of travel
  • Social Distancing – making changes to ensure social distancing is adhered to including revised desk layouts and new protocols and signage about premises use
  • Cleaning - increasing cleaning frequency and provision including sanitising products, pop-up hand sanitisation facilities and processes to reduce touchpoints in the office
  • Face covering – supporting our people in the safe wearing of face coverings on their commute and whenever they choose to wear them
  • Monitoring – for larger office environments we may introduce ‘marshals’ to remind people of the new COVID-19 working practices including social distancing
  • Emergency - taking appropriate action if anyone becomes unwell in the office including deep cleaning where necessary

How we're keeping our visitors and clients safe

  • Minimising numbers – minimising non-essential visitors and contractors in our offices
  • Communicating - making clear our expectations on hygiene and discussing safe working procedures on arrival into our offices, if not in advance
  • Social Distancing and Cleaning – applying the same principles to our visitors as our colleagues and protecting reception staff

If you have any questions about how we are keeping people safe through the COVID-19 crisis, please contact cvfeedback@hl.co.uk