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What is the cash hub?

We are authorised by the Financial Conduct Authority (FCA) as an electronic money institution, which means we must treat your money in a certain way.

  • All money coming in and going out of your Active Savings Account goes through the cash hub.
  • The cash hub is a segregated bank account, currently held with Barclays Bank plc, where your money will be safeguarded by us until you choose what to do with it. You won’t earn any interest on money held in the cash hub.
  • Money in the cash hub is either protected through the FCA’s safeguarding rules if we (Hargreaves Lansdown Savings Ltd) were to fail, or the Financial Services Compensation Scheme (FSCS), if Barclays were to fail. Read more about how your money is protected.
  • When we receive your money into the cash hub, we’ll immediately issue your Active Savings Account with the same amount of electronic money (e-money) so you can put it into a savings product or withdraw it.
  • E-money is simply an electronic monetary value, equal to your money held in the cash hub, which we are authorised by the FCA to hold on your behalf.
  • You won’t earn any interest until you add your e-money to savings products. If you haven’t done this within 30 working days of the e-money being issued, we may return your money to you. We’ll let you know if we do.

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