We don’t support this browser anymore.
This means our website may not look and work as you would expect. Read more about browsers and how to update them here.

Skip to main content
  • Register
  • Help
  • Contact us

How do I log in?

If you already have an account but have not yet registered for online access, please register here. If you applied for an account online you’ll have set up your Username and security details when applying (please note it can take up to one working day for your online account to become active).

Step 1

To log in to your account, click 'Log in' in the top corner of the website. Then, enter your Username in the box provided. This will be a combination of letters and numbers.

Next, enter your date of birth in the format ddmmyy. For example, if you were born on 1st January 1970, enter 010170 (do not enter any spaces, commas or other characters).

Step 2

You’ll need to enter your Online Password and 3 randomly selected digits from your Secure Number. Your Secure Number is a number that you chose when you set up your security details and is 6 digits long.

If you have two-factor authentication enabled, we will also deliver a verification code to your preferred phone number by SMS or call back each time you log in.

After entering your Online Password and Secure Number, you will then be able to confirm your verification code.

Still need help?

Contact us

Email us