We're currently experiencing extremely high call volumes. We're very sorry for any inconvenience this might cause. If you need help with your account, please visit our Help Centre, or email us and we’ll get back to you as soon as we can. For more information and tips on managing your account online please visit www.hl.co.uk/coronavirus

We’re experiencing high call volumes, please check FAQs before calling.

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I don't remember my Username, can I get a reminder?

You can get a reminder of your username via email. You simply need to go to the login page and click on the 'Forgotten your username'.

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