We're currently experiencing extremely high call volumes. We're very sorry for any inconvenience this might cause. If you need help with your account, please visit our Help Centre, or email us and we’ll get back to you as soon as we can. For more information and tips on managing your account online please visit www.hl.co.uk/coronavirus

We’re experiencing high call volumes, please check FAQs before calling.

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When I open an account by post or telephone, how do I get online access?

You will receive a PIN in the post which will allow you to register for online access. You simply need to click on 'Register' at the top right hand corner of our website.

Before registering we need to have your National Insurance Number on your record as this is one of the security checks we ask you to confirm when registering.

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