Coronavirus - we're here to help
From how to access your account online, scam awareness, your wellbeing and our community we're here to help.

Skip to main content
  • rainbow over text: 'thank you NHS'
  • Register
  • Help
  • Contact us
  • Log out of your HL account

How can I change my fee collection option?

To change your fee collection option, please;

  • Log in to your account
  • Just above the table showing your account(s) and its value, you will see a number of links. Click the ‘Account Settings’ link towards the right hand side of the screen
  • Select the ‘Fees and minimum cash balance’ option on the left hand side of the screen
  • In the ‘Fee Collection Options’ box, click ‘edit fee collection options’
  • Choose your preference for each account and click Save.

Still need help?

Contact us

Email us