Soon we’ll not be supporting this browser anymore.
This means our website may not look and work as you would expect. Read more about browsers and how to update them here.

Skip to main content
  • Register
  • Help
  • Contact us

Specific Threats

New fraud trends evolve constantly. Below you can find information on specific threats we believe could pose a risk to our existing and future clients. You can read more on the following topics;


It’s a sad truth that fraudsters are using the coronavirus outbreak as an opportunity to try new scams. We want to help you and your family stay safe by getting ahead of the scammers so you can concentrate on the important things.

Helping you stay safe

We’ve put together some examples of how scammers are tricking people during this difficult time. It’s a good idea to familiarise yourself with these even if you don’t think you’ve been impacted by fraud. If you’re ever in any doubt, before committing to a transfer or a withdrawal visit ScamSmart. This is an online tool the Financial Conduct Authority (FCA) have so that you can search their warning list of potential scams out there.

Tips to help you

  • Keep wise to any out of the blue calls, texts or emails from anyone claiming to be from HL, your bank or other trusted organisations.
  • We will never ask you to share your full security number, passwords or usernames.
  • If you ever receive an unexpected high-pressure call and it seems suspicious, hang up.

  • Check a company is legitimate – You can check up on investment or financial service companies here.
  • Don’t click any links in a text message or email. Instead, go direct to the correct website via your browser.

If you are still concerned, contact the firm on a known number to establish if the communication was from them and if the link is safe.

  • Stop - take a moment to think before you part with your money or information.
  • Challenge - Could this be fake? There’s nothing wrong with rejecting or refusing to do something. Only criminals will pressure you into making a decision.
  • Protect - If you think you’ve been scammed let us know or if it’s in relation to your bank account let your bank know.

Help with the emotional impact of fraud

Falling victim to fraud can have a huge emotional impact as well as being financially crippling. Victims often feel embarrassed and don’t want to tell people what’s happened, even though they aren’t to blame.

If you need to talk to someone about how you’re feeling, you can contact Victim Support either online or via their support line on 0808 1689111, or Think Jessica, a charity committed to protecting older people from fraud and scams. You can also contact The Samaritans at any time of the day or night on 116 123.

If a scam has left you struggling financially, contact Citizens Advice to help you find a way forward. You can speak to an adviser through its national phone service Adviceline, on 03444 111 444, which is available from 9am to 5pm Monday to Friday.

Received a pop-up from Google Chrome when entering your details?

On December 10, 2019, Google announced better password breach warnings, with an updated “Password Checkup Extension” built directly into the browser for Google Chrome users, which scans over 4 billion records to make recommendations on updating existing security details.

This may result in a warning appearing when you access various websites that require login, including the Hargreaves Lansdown website.

Find out more about password protection in Chrome.

I'm concerned, what should I do?

We’d like to point out that our clients have no reason to be worried. No data has been accessed and we welcome the announcement by Google to increase its security measures - this is a good thing.

Hargreaves Lansdown takes the security of its clients’ accounts extremely seriously. We are fully committed to providing a secure home for our clients’ investments, and as such, security is always at the forefront of our endeavours.

We agree that regularly changing your password can be one of the simplest yet most effective defences against unauthorised access to your account.

Top tip: You can change your password at any time by logging into your account and clicking on the ‘account settings’ tab.

Further information

Security Centre

The security of your HL account

If you should have any questions, please do not hesitate to get in touch.

Cold call from Hargreaves Lansdown?

Hargreaves Lansdown never cold call investors offering investment opportunities.

Investment scams often involve high-pressure selling tactics in order to get investors to purchase investments that are either worthless or non-existent. The initial contact usually starts with a telephone call that comes from out of the blue, and fraudsters will often purport to be calling from well-established, regulated firms in order to appear legitimate. The FCA refer to these as ‘clone’ firms.

Hargreaves Lansdown will never:

  • Call you out of the blue to promote an investment or offer you money in exchange for your shares.
  • Ask you to send application forms by email. You can apply online via our website or by telephone by calling 0117 900 9000, and if you want to send a cheque please send your application by post to our registered address: Hargreaves Lansdown, One College Square South, Anchor Road, Bristol, BS1 5HL.
  • Discuss detailed information regarding an application or transaction with you by unsecure email.
  • Ask you to send money via bank transfer to a bank account, an overseas bank account or a currency exchange provider.

If you believe that you have received a cold call from anyone purporting to work for Hargreaves Lansdown, please contact our Investment Helpdesk on 0117 900 9000.

Protect yourself:

  • Reject Cold Calls;
  • Always do your own research; and
  • Remember, if something sounds too good to be true it most likely is.

If you are in any doubt put down the phone and call us on 0117 900 9000.