We’re currently experiencing extremely high call volumes. We’re very sorry for any inconvenience this might cause.

If you need help with your account, please visit our Help Centre, or email us and we’ll get back to you as soon as we can. For more information and tips on managing your account online please visit www.hl.co.uk/coronavirus

We’re experiencing high call volumes, please check FAQs before calling.

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Specific threats

New fraud trends evolve constantly. Below you can find information on specific threats we believe could pose a risk to our existing and future clients.

Received a pop-up from Google Chrome when entering your details?

On December 10, 2019, Google announced better password breach warnings, with an updated “Password Checkup Extension” built directly into the browser for Google Chrome users, which scans over 4 billion records to make recommendations on updating existing security details.

This may result in a warning appearing when you access various websites that require login, including the Hargreaves Lansdown website.

You can read more from Google here.

I’m concerned, what should I do?

We’d like to point out that our clients have no reason to be worried. No data has been accessed and we welcome the announcement by Google to increase its security measures - this is a good thing.

Hargreaves Lansdown takes the security of its clients’ accounts extremely seriously. We are fully committed to providing a secure home for our clients’ investments, and as such, security is always at the forefront of our endeavours.

We agree that regularly changing your password can be one of the simplest yet most effective defences against unauthorised access to your account.

TOP TIP: You can change your password at any time by logging into your account and clicking on the ‘account settings’ tab.

Further information

If you are interested in learning how we protect your account, or if you would like more information about how you can protect yourself, take a look at our following pages:

Security Centre

The security of your HL account

If you should have any questions, please do not hesitate to get in touch.

Cold call from Hargreaves Lansdown?

Hargreaves Lansdown never cold call investors offering investment opportunities.

Investment scams often involve high-pressure selling tactics in order to get investors to purchase investments that are either worthless or non-existent. The initial contact usually starts with a telephone call that comes from out of the blue, and fraudsters will often purport to be calling from well-established, regulated firms in order to appear legitimate. The FCA refer to these as ‘clone’ firms.

Hargreaves Lansdown will never:

  • Call you out of the blue to promote an investment or offer you money in exchange for your shares.
  • Ask you to send application forms by email. You can apply online via our website or by telephone by calling 0117 900 9000, and if you want to send a cheque please send your application by post to our registered address: Hargreaves Lansdown, One College Square South, Anchor Road, Bristol, BS1 5HL.
  • Discuss detailed information regarding an application or transaction with you by unsecure email.
  • Ask you to send money via bank transfer to a bank account, an overseas bank account or a currency exchange provider.

If you believe that you have received a cold call from anyone purporting to work for Hargreaves Lansdown, please contact our Investment Helpdesk on 0117 900 9000.

Protect yourself:

  • Reject Cold Calls;
  • Always do your own research; and
  • Remember, if something sounds too good to be true it most likely is!

If you are in any doubt put down the phone and call us on 0117 900 9000.