Frequently asked questions

Our service is provided by Currencies Direct, a leading foreign exchange provider. They have been specialising in currency transfers since 1996 and have won multiple awards and hold an ‘excellent’ 5-star rating on Trustpilot.

Currencies Direct are committed to the highest standards to ensure that your funds are secure. They have the highest possible Dun & Bradstreet credit rating and keep your money in a segregated account* so it’s separate from company funds.

*Currencies Direct’s bank providers do not monitor the funds they place on safeguarding accounts or how they operate those accounts. It is Currencies Direct’s responsibility to segregate funds.

The minimum transfer amount is £100 (online and offline). There is no maximum transfer limit.

Currency transfers typically take between 1-2 working days but can take place same-day if you have funds on account. Transfer speed can vary depending on the currencies and destinations involved, the time the transfer was initiated and the processing time of the receiving bank. You can track your transfer by logging in online or speaking to one of the friendly team.

Currencies Direct may need to perform some additional checks before they can authorise a payment and you may be asked to provide some documents in order to complete the transfer. This will be explained when you arrange your transfer online or over the phone. If you do need to provide documents, you’ll be able to do this digitally rather than by post, which will speed up the process.

You can pay by bank transfer or debit card (GBP or EUR debit cards only).

You’ll only need to pay a deposit if you’re looking to fix an exchange rate for a future transfer. In this instance you’ll typically be asked to pay a 10% deposit.

Once your account is open you can arrange a currency transfer online or by calling 0207 847 9250 (Mon-Fri, 8am-5pm).

You should contact the team at Currencies Direct as soon as possible to cancel or change your transaction. If your payment hasn’t already been sent, they may be able to amend or cancel it for you. If it has already been sent the circumstances are different – please talk to the team or read Currencies Direct’s Terms and Conditions for more details.

You will need to withdraw your money to your Nominated Bank Account and then pay Currencies Direct for your currency transfer(s).

Once your account is set up you can automate regular transfers. Just call the friendly team from Currencies Direct on 0207 847 9250 (Mon-Fri, 8am-5pm) to discuss in more detail and get started.

You can make transfers 24/7 online. In some cases your money will be sent the same day (subject to normal banking cut off times) but transfers typically take between 1-2 working days depending on the currencies and countries involved.

Once your account is set up just call the friendly team from Currencies Direct on 0207 847 9250 (Mon-Fri, 8am-5pm) and they can discuss setting up a forward contract over the phone.