What is the minimum amount of currency I can buy?

There is no minimum amount of currency – you’re free to buy as much or as little as you need.

How long does it take to send money?

Once your account is set up and you’ve placed your order, it usually takes two working days. But if you need it to arrive sooner, call our friendly team and we may be able to help. If you’ve chosen a fixed exchange rate for a future date, we’ll transfer your money at that time.

How do I pay to a third party?

You can pay to a third party. We’ll just need to do some extra checks on their account and we may need some documents to complete the transfer.

You can pay any currency charges by phone with a debit card or by bank transfer using CHAPS or Faster Payments.

Do I need to pay a deposit?

You’ll only need to pay a deposit if you’re looking to fix an exchange rate for the future. In this instance you’ll need to pay 10% as the deposit.

How do I change or cancel my order?

We understand that circumstances change, for example if a property you are buying is delayed. If this happens, we’ll do our best to help you by either extending or cancelling your contract. This might mean an additional cost depending on exchange rate movements.

What is the cut-off time for payment requests?

If we have your currency order by noon, we can process it on the same business day. Orders we receive after noon, or outside business days are processed on the next business day.

In this section

Currency Service

Frequently asked questions

Our currency service

Your service is much easier, flexible and faster than dealing through my bank which I used to use!
MR LEWIS, EDINBURGH

Currency transactions

Using your online account

How do I add details of the account I want to send money to?
The account you want to send money to is called ‘the beneficiary’. You’ll need to let us know the beneficiary’s details before you transfer currency.
1. Log in to your account
2. Choose sterling (GBP)
3. Choose beneficiary accounts in the navigation bar towards the top of the page.
Why is my beneficiary shown as "Pending?"
When you add a beneficiary to your Currency Account, we’ll check it to make sure we have all the information we need to send your payment. While we’re checking, this can show as ‘Pending’. After we’ve checked we have everything we need, the status will change to “Active” and you can make a payment.

If you’re transferring to a third party, we might need more information – we’ll let you know if that’s the case.
Why can’t I see my beneficiary in my account?
I’ve added money with a debit card, where can I see it in my account?
Here’s how you can see your pending debit card payments:
1. Log in to your account
2. Choose sterling
3. Choose cash
4. Choose view
You’ll see any pending payments under Authorised Debit Card Payments. When a payment shows as authorised, that’s because we’re waiting for your bank to send your money. But you can go ahead and trade because the money will be with us within one working day.
How long will it take money to get to my beneficiary?

Any questions?

Can’t find what you’re looking for? Call us on

0117 311 3257

(Mon-Fri, 8am-5pm) or email us so we can help.

The Hargreaves Lansdown Currency Service is a trading name of Hargreaves Lansdown Asset Management Ltd, which is a wholly owned subsidiary of Hargreaves Lansdown Plc, One College Square South, Anchor Road, Bristol, BS1 5HL. Company Registered in England & Wales No. 1896481. Hargreaves Lansdown Currency Service is provided by Hargreaves Lansdown Asset Management Ltd which is authorised by the Financial Conduct Authority (FCA) as a Payment Institution under the Payment Services Regulations 2017. The Firm Reference number is 115248. You can look this up on the FCA register website.