Cash ISA
FAQs

Most popular

• How do I withdraw money from the HL Cash ISA?

  Easy access or limited access products
  To withdraw please login into your account and select 'Withdraw' to the right hand side of your savings product.
  You’ll then be asked whether you want to withdraw to your nominated bank account, or the Active Savings cash hub. And how much you wish to withdraw.
  Withdrawals usually take one working day. Withdrawn money goes via a transaction account at Barclays.
  Please note this is not a ‘flexible ISA’. You won’t be able to replace any money you withdraw without using more of your ISA allowance.

  Fixed term products
  You cannot usually withdraw from a fixed term product until the term ends. When your product approaches maturity we will contact you with more information about the options available.
  If you wish to withdraw from a fixed term product during the term, you need to contact our helpdesk.
  0117 314 6219
  Monday to Friday: 08:00 to 17:00
  Saturday: 09:30 to 12:30
  There may be charges from the product provider – these are outlined in the product summary box.

• How many Cash ISAs can I have?

  You can hold multiple Cash ISAs. However, you can only pay into one Cash ISA each tax year.
  The HL Cash ISA allows you to split your money across a range of easy access, limited access and fixed term products in the same tax year all in a single Cash ISA.

• Can I cancel a pending instruction within the HL Cash ISA?

  No. Once an instruction has been placed, you can’t cancel it. However, some savings products may have a cooling off period – check the product summary before you commit your savings.

• Can I close my HL Cash ISA?

  Yes, you can close your HL Cash ISA at any time. When you close your cash ISA there may be charges where your ISA contains fixed term products or if you've exceeded the withdrawals limit from limited access products. The product summary box will outline any charges that apply.

• Am I eligible to hold a Cash ISA?

  You must be 18 or over and a resident in the UK for tax purposes to hold an HL Cash ISA. Crown employees, or those married or in a civil partnership with a Crown employee, may also qualify. This account can only be opened in a sole name.

  You must not have subscribed to another cash ISA or used your total annual ISA allowance in other ISAs during the same tax year.

  More on ISA rules

• What do I need to open an account?

  • Your National Insurance number. You can find this on your National Insurance card, a benefit letter, payslip or P60.
  • Your debit card details to deposit money into your Cash ISA if you want to start saving straight away.
  • Your sort code and account number for the account you’d like to withdraw money into.

• Can I have a Cash ISA and a Stocks and Shares ISA?

  You can split the ISA allowance across different types of ISAs, but you can only add money to one ISA of each type in a tax year.

• How do I add money to the HL Cash ISA?

  You can top up your HL Cash ISA using your debit card, or from your HL Active Savings cash hub.

• Is this a flexible ISA?

  Our Cash ISA is designed to give you more freedom than a typical Cash ISA, but it’s not a ‘flexible ISA’. Any money you withdraw from the HL Cash ISA will lose its ISA status and you won’t be able to replace it without using more of your ISA allowance.