Frequently Asked Questions
Sign up for online access to your pension to check its value at any time. Call us on 0117 314 1795 if you need a new PIN. Use this alongside your Client Number to sign up online.
Your pension could grow quicker by paying more into it, or by choosing the right investments. Check with your HR department about paying more in. Or take a look at the Investing tab to find out more about investment options.
You can’t normally access money from your pension until you’re 55 (57 from 2028). Investments can go down as well as up in value, so you could get back less than you invest.
Yes. Before proceeding with a pension transfer, it’s important to check you won’t lose any guarantees or incur any high costs from your old pension provider first. You should also read the SIPP Key Features (including Transfer Checklist and Common Transfer Declaration)
Pensions are often transferred as cash, so you’ll be out of the market until the money arrives with us and you’ve given instructions to reinvest it.
If you transfer your investments as they are, you can’t usually make any changes to them until the transfer is complete.
If you log in to your account, you can start the transfer online. Alternatively, you can download a transfer form and post it back to us at Freepost: HARGREAVES LANSDOWN (no stamp needed).
You’ll have plenty of options when you get to retirement. In the meantime, take a look at the Retirement Section of our website for more information. Keep in mind that you can't normally access money in your pension until you’re 55 (57 from 2028).
It’s important to let us know who you'd like your pension to go to. To do this, log in online, select Account Settings and then Manage SIPP Beneficiaries. Or complete this form and post it back to us at Freepost: HARGREAVES LANSDOWN (no stamp needed).
Your nomination isn’t legally binding, but it lets us know who you'd like your pension to go to and we'll always take this into account.
Your pension belongs to you. If you leave your employer, you decide what happens to it. You can either leave it with us, or transfer it to your new company’s provider.
It’s important that you let us know if your address or contact details change.
Independent Governance Committees (IGCs) are a key part of the FCA's drive to improve the governance of workplace pensions.
The role of Hargreaves Lansdown’s IGC is to protect the interests of members in the HL workplace pension. This includes ensuring members receive value for money. You can download their latest report and find out more using the link below.