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Frequently asked questions

Here we seek to address some frequently asked questions about transferring investments to Hargreaves Lansdown.

If you're unable to find what you're looking for, please do not hesitate to phone us on 0117 900 9000 or email us.

Shares held with a registrar

  • How do I transfer shares held with Equiniti?

    To transfer shares from Equiniti please complete our ISA, Fund & Share or SIPP transfer form as well as an Equiniti transfer form, which can all be found in our useful documents section.

    The transfer form will include details of any charges Equiniti may levy for transferring away from their service.

    Please note that these charges are subject to change and are levied by Equiniti and not Hargreaves Lansdown. Please contact Equiniti if you wish to confirm the charges that will be applied.

    Simply return your forms (and cheque for fees if applicable) to our freepost address: Freepost HARGREAVES LANSDOWN. We will then contact Equiniti on your behalf to arrange the transfer.

    Before transferring, please understand the risks and Terms and Conditions (including Tariff of Charges) of your investment. The specific risks of any funds are detailed in the Vantage Key Features. If you are unsure of the suitability of an investment for your circumstances seek personal advice.

    View our charges
  • How do I transfer shares held with Computershare?

    To transfer shares from Computershare please complete our ISA, Fund & Share or SIPP transfer form as well as a Computershare transfer form, which can all be found in our useful documents section.

    The transfer form will include details of any charges Computershare may levy for transferring away from their service.

    Please note that these charges are subject to change and are levied by Computershare and not Hargreaves Lansdown. You may wish to contact Computershare to confirm the charges that will be applied.

    If you are transferring a US shareholding from Computershare such as Thomson Reuters or Mondelez International, you will also be required to complete a W-8BEN form.

    Simply return your forms (and cheque for fees if applicable) to our freepost address: Freepost HARGREAVES LANSDOWN. We will then contact Computershare on your behalf to arrange the transfer.

    Before transferring, please understand the risks and Terms and Conditions (including Tariff of Charges) of your investment. The specific risks of any funds are detailed in the Vantage Key Features. If you are unsure of the suitability of an investment for your circumstances seek personal advice.

    View our charges
  • How do I transfer shares held with Capita?

    To transfer shares from Capita please complete our ISA, Fund & Share or SIPP transfer form as well as a Capita transfer form, which can all be found in our useful documents section.

    The transfer form will include details of any charges Capita may levy for transferring away from their service.

    Please note that these charges are subject to change and are levied by Capita and not Hargreaves Lansdown. You may wish to contact Capita to confirm the charges that will be applied.

    Simply return your forms (and cheque for fees if applicable) to our freepost address: Freepost HARGREAVES LANSDOWN. We will then contact Capita on your behalf to arrange the transfer.

    Before transferring, please understand the risks and Terms and Conditions (including Tariff of Charges) of your investment. The specific risks of any funds are detailed in the Vantage Key Features. If you are unsure of the suitability of an investment for your circumstances seek personal advice.

    View our charges

Share certificates

Stocks & Shares ISA

  • Should I transfer 'as cash' or 'as stock'?

    There are two types of transfers you can make to the Vantage Service: a stock transfer or a cash transfer. With a stock transfer your existing manager will transfer your holdings to us as they are (remaining invested).

    With a cash transfer, your investments will be sold and the cash will be transferred to us. If you transfer as cash you are out of the market while your transfer takes place. This may work in your favour if the market falls, but if it rises you will not benefit from any growth while you hold cash.

    Whether you transfer as stock or cash, any ISA wrappers will be maintained.

    You should check whether your existing provider levies any transfer charges before transferring.

  • How do I transfer a Stocks & Shares ISA to a Vantage Stocks & Shares ISA?

    Simply complete a Vantage Stocks & Shares ISA transfer form.

    The completed form should be returned to FREEPOST: HARGREAVES LANSDOWN.

    If you would like to transfer money you’ve paid into a Stocks & Shares ISA in the current tax year, you must transfer all of it. For previous tax years, you can choose to transfer all or part of your savings.

    In order to arrange a partial transfer, you would simply need to include a signed letter of instruction with your Vantage Stocks & Shares ISA transfer form, detailing the amount you wish to transfer. You may also wish to check that your current provider is able to arrange a partial transfer before returning this form.

    Most providers will allow you to transfer as stock (where you remain invested). If you transfer as cash you are out of the market while your transfer takes place. This may work in your favour if the market falls, but if it rises you will not benefit from any growth while you hold cash.

  • How long does the transfer take?

    Transfers times vary depending on who you are transferring from and the type of investment being transferred. In most cases transfers take 2-4 weeks, however, some can take longer. Please note, if your transfer takes longer than we would expect, we will chase your current provider to try and expedite the transfer.

  • My current provider charges exit fees, can you help with these?

    In order to establish whether we can help with any exit fees we require some information regarding the holdings you are looking to transfer. We need to know:

    • Whether the investments are held inside or outside an ISA
    • The number of holdings
    • Approximate value of shares
    • Approximate value of funds
    • Approximate cash balance

    Once you have this information to hand you are able to contact our Helpdesk: 0117 900 9000, and we will let you know whether we can contribute towards your exit fees.

Junior ISA

  • Can I transfer Child Trust Funds to the Vantage Stocks & Shares Junior ISA?

    Yes. As of 6 April 2015, it is now possible to transfer a Child Trust Fund to the Vantage Junior Stocks & Shares ISA.

    You can request a free information pack to find out more.

  • How do I transfer my Junior ISA investments to another manager?

    If you want to transfer your investments to another manager please contact them and ask them to arrange the transfer with us. If you transfer your holding as cash there is a £25 charge. If you transfer your holdings as stock the re-registration fee is £25 per holding.

    Please note, if you close your account there is an additional charge of £25 + VAT.

  • Can I transfer a Junior ISA held with another provider to the Vantage Stocks & Shares Junior ISA?

    Yes, it’s possible to transfer Junior ISAs between providers. Junior ISAs can be transferred in whole or, where you current provider allows it, in part. It is also possible to transfer a Junior Cash ISA into a Junior Stocks & Shares ISA, and vice versa. Current years' Junior ISA subscriptions must be transferred in full.

    As it is only possible to hold one Junior ISA of each type, if a transfer is being made to the same type of Junior ISA it would need to be transferred in its entirety. If a transfer is being made to a different type of Junior ISA, a partial transfer can be made. So, if transferring from a Stocks & Shares Junior ISA to another Stocks & Shares Junior ISA, the whole ISA must be transferred, as it is not possible to have two different Stocks & Shares Junior ISAs.

    If transferring from a Stocks & Shares Junior ISA to a Cash Junior ISA, a partial transfer can be made as a child is allowed one Stocks & Shares Junior ISA and one Cash Junior ISA.

Cash ISA

  • How do I transfer a Cash ISA to the Vantage Stocks & Shares ISA?

    Simply complete a Vantage Stocks & Shares ISA transfer form and return it to our freepost address detailed on the form. We will look after the rest of the transfer.

    If you would like to transfer money you’ve paid into a Cash ISA in the current tax year, you must transfer all of it. For previous tax years, you can choose to transfer all or part of your savings.

    In order to arrange a partial transfer, you would simply need to include a signed letter of instruction with your Vantage Stocks & Shares ISA transfer form, detailing the amount you wish to transfer. You may also wish to check that your current provider is able to arrange a partial transfer before returning this form.

    The value of investments and the income paid will fall as well as rise in a Stocks & Shares ISA, so you could get back less than you invest. Remember you have immediate access to your cash in most Cash ISAs and it is guaranteed up to £75,000 by the Financial Services Compensation Scheme.

Investment accounts

  • How do I transfer a fund/general investment account to a Vantage Fund & Share Account?

    Simply complete a Fund & Share transfer form and return it to our freepost address detailed on the form. We will look after the rest of the transfer.

  • Should I transfer 'as cash' or 'as stock'?

    There are two types of transfers you can make to the Vantage Service: a stock transfer or a cash transfer. With a stock transfer your existing manager will transfer your holdings to us as they are (remaining invested).

    With a cash transfer, your investments will be sold and the cash will be transferred to us. If you transfer as cash you are out of the market while your transfer takes place. This may work in your favour if the market falls, but if it rises you will not benefit from any growth while you hold cash.

    Whether you transfer as stock or cash any ISA wrappers will be maintained.

    You should check whether your existing provider levies any transfer charges before transferring.

  • My current provider charges exit fees, can you help with these?

    In order to establish whether we can help with any exit fees we will need a breakdown of your portfolio outlining how much is in ISAs and how much is in an unwrapped account. We then require the following details for each:

    • The number of holdings
    • Approximate value of shares
    • Approximate value of funds
    • Approximate cash balance
    • An estimation of how many share deals you place per year

    Once you have this information to hand you are able to contact our Helpdesk on 0117 900 9000, and we will let you know whether we can contribute towards your exit fees.

  • How long does the transfer take?

    Transfer times vary depending on who you are transferring from and the type of investment being transferred. In most cases transfers take 2-4 weeks, however, some can take longer. Please note, if your transfer takes longer than we would expect, we will chase your current provider to try and expedite the transfer.

Pensions & SIPPs

  • How long will a pension transfer take?

    Where possible, we will try to request a pension transfer via the Origo Options system, which is an electronic transfer facility. Cash transfers using this system typically take two to three weeks. If the Origo Options system is not available for your transfer then there will usually be a form that needs to be completed by you and by our transfer team. We expect most paper based transfers to take four to six weeks. In all cases we are to some extent dependent on the ceding pension scheme to process the transfer in a timely fashion.

    Whilst our transfer team will chase the transfer regularly, we cannot guarantee any timescales. In some cases it may be possible to transfer your pension as stock, to avoid the sale of investments. These "in specie" transfers can take considerably longer than the timescales quited above, and are only possible where the investments held in the current scheme are also available on the Vantage platform. We will ask you to provide a covering letter with a list of your investments, including ISIN or SEDOL codes, so that we can check your investments for compatibility.

  • Can I transfer my Vantage SIPP to another provider?

    Yes, the following charges will apply to cover the cost of the administration:

    • Transfer out to a UK scheme: £75
    • Transfer out to an overseas scheme: £250
    • From 2 June 2014, the transfer out charges will change:
    • Transfer out as stock: £25 per stock.
    • Transfer out as cash: £25.
    • Transfer out to an Overseas Scheme: £250 transfer fee.
    • A £25 +VAT account closure fee will also apply.
    For more information call our Helpdesk on 0117 980 9926.
  • Can I transfer an ISA to the Vantage SIPP?

    Whilst it is not possible to transfer an ISA directly to the Vantage SIPP, it might be possible to use cash currently held within an ISA to make a contribution to boost your retirement savings.

    This would be classified as a new pension contribution so you should receive tax relief, however, the cash would lose its ISA status and the amount of tax relief would depend on your circumstances. Please note tax rules can change.

    If you hold stock within an ISA you may be able to transfer that into the Vantage SIPP via a process we call Bed & SIPP. This involves us selling the investment and repurchasing it straightaway within the Vantage SIPP. This should also be eligible for tax relief but once the Bed & SIPP takes place it cannot be reversed and the ISA status is lost permanently.

    Before applying, please understand the risks and features of the Vantage SIPP.

  • Can I transfer my existing pension to the Vantage SIPP?

    You can normally transfer the following types of pension to our Vantage SIPP without the need for advice:

    • Personal and stakeholder pensions
    • Retirement Annuity Contracts (RACs)
    • Another Self Invested Personal Pension (SIPP)
    • Most Additional Voluntary Contribution plans (AVCs) including Free Standing AVCs
    • Executive Pension Plans (EPPs)
    • Most paid-up occupational money purchase plans
    • Old protected rights pensions accrued from contracting out of the State Second Pension or SERPS (State
    • Earnings Related Pension Scheme)
    • Pensions in income drawdown

    Before transferring, check you will not lose any valuable guarantees or benefits or incur excessive exit fees. Please also understand the risks and features of the Vantage SIPP, then simply download a transfer form from our website, return it to us, and we will do the rest of the transfer legwork for you.

    The transfer usually takes 4-6 weeks to complete, but we can now transfer most pensions without having to exchange paperwork with your current provider. This should cut the transfer time and save you from completing more forms. We will automatically check if your policy can be transferred this way. If it is one of the few that cannot, we will write to your current provider. If it can, we will let you know when the money has transferred. We do not charge for transferring a pension into the Vantage SIPP.

    Final salary schemes can also be transferred to the Vantage SIPP, however, we would require you to take advice from a professional financial adviser. For further information, or if your pension type is not listed above, please call our Helpdesk on 0117 980 9926.

Telephone transfers

  • What kind of account can I transfer?

    We are able to accept ISA or nominee accounts that hold solely unit trusts and OEICs from the following providers:

    • Aberdeen
    • Allianz Global Investors
    • Artemis
    • Aviva
    • AXA
    • BlackRock
    • Cazenove
    • Close Asset Management
    • Cofunds
    • F&C
    • First State
    • Fidelity
    • Henderson
    • Invesco Perpetual
    • Investec Asset Management
    • Jupiter
    • Kames Capital
    • Legg Mason
    • M&G
    • Neptune
    • Newton
    • Old Mutual
    • PSigma
    • Rathbone
    • Royal London
    • Schroders
    • Skandia
    • Standard Life Investments
    • SWIP

    Important: You must be an existing Hargreaves Lansdown client with online access to your Vantage account to use our telephone transfer service. We can only take instructions to transfer investments into a sole account in your name, and we need to speak to the account holder.

  • What will I need to arrange the transfer?

    You must have the account reference number for your previous provider, the value of your account there and the address for that company.

    If you have an account with Fidelity, Cofunds, Legal & General or Invesco Perpetual then please make sure you have the following details:

    • For Fidelity, this is usually ten characters in length, containing three or four letters followed by six or seven numbers, e.g. ABCD123456. This account reference is different to the ten-digit number that Fidelity refer to as the Client Reference number.
    • For Cofunds, this is usually nine or ten characters in length, starting with A, followed by six or seven numbers, followed by A1 and a final letter. e.g. A999999A1J. This platform reference is different to your CoFunds client number although you may notice that the numerical digits are the same in both.
    • For Invesco Perpetual, this is usually either seven or ten characters in length, with the seven-digit reference beginning with a 6 and the ten digit reference starting with 0006. This account reference is different to the account reference number.
    • For Legal & General we cannot offer telephone transfers for their Investment Portfolio Service. So if your account reference is eight digits long and begins with a 5 you will have to use our postal transfer form.
  • Who can do a telephone transfer?

    As long as you are a Hargreaves Lansdown client, have online access to your accounts and the account you are transferring meets the criteria you are eligible for a telephone transfer.